OYO Townhouse Apollo, Hyde Park

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Very small room, unfriendly front desk staff, with very ridged house rules. Also impolite and made excuse due to insufficient staff. This excuses is totally unacceptable.

Do not book this property unless you want to arrive and be told it’s cancelled. You will then get made to pay a higher rate or you will be left with nowhere to stay that night. You will then be denied a refund for any form of compensation from the hotel even though they cancelled without telling us.

The staff were very friendly however the property was not as advertised. The room was a lot smaller, not much more than a box room and no air con, only a window. I would suggest they update all their facilities or advertise the rooms in their true form.

The property overall was clean. The staff were a bit lacking with information. Didn't pass on the fact that breakfast isn't available or there is a WiFi code. The door lock with card also didn't work and although the room was clean not as picture. No headboards and not a 32" TV. No remote available for it either. Basic but clean need to review the prices to stay here big time !

For starts i have no photos because i dont need them the room and holel is disgusting dirty and total dated. On arrival the man that let us in was rude and ignorant after letting us in he tgen stood on his phone behind the desk not talking for over 3 min then completely refused us a early check in with out any reason. I know this is optional but a we chat about it would be nice. The other reception workers were perfect. The tv was unwatchable no tea or coffee facilities in room mattres was disgusting. Bathroom was disgusting taps and soap dispensing hes never been washed for weeks. The hotel it self has dirty carpets and dirty fixtures. The hotel is not well run at all. I will neve ever stay in a oyo hotel again. I also have a tiktok account with over 1.2 million followers and i will be doing a number of video showing how disgusting the hotel actually is.

The hotel was disappointing. You are only allowed 1 room key. When we asked for a second they said they would walk us to the room but can’t give a second key. No cover over the main light so just a glaring bulb. There was no remote control for the tv. When we asked at the desk they provided one that did not work. The automatic lights in the halls and elevator timed out quickly so you were in the dark. Sink blocks the entrance to the bathroom. Laundry bags piled in the elevator. Staff is uninterested in being on shift. Need to ask for more towels and toilet paper if you stay more than 1 night. Location was great. Pick another hotel in the area.

I didnt catch the name of the host, but he allowed me to store my bag before check in and was still on shift in the afternoon, evening and the following morning when i checked out. He was very polite and informative and the room i shared with my brother and sister for our brief trip to London was perfectly clean and spacious enough for the three of us. Street noise was very minimal and although we saw plenty of people in the public areas, we didnt hear anything from the other rooms once we were in our room. Locationwise we were 5 minutes from a tube, but the bus line only 2 minutes away went straight through to Oxford street which was exactly what we needed.

The room was not what the sold you on internet, we were on the basement, the room was to small and hot.