My stay at the Maitrise was not a good experience. Firstly, when I arrived I had to wait 5-6 minutes before anyone appeared at the reception desk. When I made a comment, the young lady started to argue about the time and was insistent it was only 2 minutes. That’s not the point. I shouldn’t have to wait. On check out( 7.58am the following day) there was again no one on reception.
The room I was allocated (115) was very scruffy with a lot of marks on the walls, marks on the bathroom mirror and the toilet wasn’t cleaned properly with dried urine stains on the toilet basin.
The light switches by the bedside don’t work, and to switch them off you have to get out of bed, which seems to defeat the objective
To add insult to injury, the full amount was taken from my credit card on the 15th September and a further £123.30 taken on the day of departure (21/9) . I have queried this second amount as it is unlawful for this payment to have been taken and ********** contacted The Maiteise only to be told by the manager that it hasn’t been taken (I have illustrated the payment through my credit card bill).
Overall, for the amount paid, the experience was really poor. I am not sure how the Maitrise Hotel has achieved a 4 Star status as it really doesn't represent the condition of the rooms or the service offered
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