รีวิว Hotel Real Palacio

Was there 3 years ago, so different now and extremely the front desk bad service. Will never visit again

Hotel was well presented, much like all other reviews, not worthy of 5 stars and a few ******* that inconvenience activity’s but we never paid 5 stars prices so was overall happy.

A bit far from everything. But cozy and nice!

Czysto darmowe picie w holu bardzo dobre sniadania niska cena słaby internet na 6 pietrze.

とても立地がよく安心で便利なエリア 朝食付きで泊まりましたが、食事も充実していました スタッフも人によりますが、いい方が多かったです お風呂もゆっくり入れました 写真は窓からの景色

Goed uitgebreid ontbijt. Mooie lobby. Vriendelijk personeel.

Hotel muito limpo e acolhedor, Staff incrível. Aconselho.

Bom hotel, com bom pequeno almoço , é pena a localização do mesmo: na cave, sem janelas. Podiam aproveitar a zona de restaurante que é mais agradável

服務態度好，房間乾淨衞生，餐食好吃

環境還是不錯的，旁邊就是一個非常好的公園。去老城區也是一段非常舒適的30分鐘步行。但酒店房間確實很小，空調也失靈，但還好能修。樓下的sports bar還是不錯。

I hate to write a review like this, but it is deserved. This is a FIVE star hotel in a great location. The hotel itself is nice, modern, and desrving of its 5-star status from a physical point of view. However, every single employee (with the exception of one young lady in the evening) is absolutely cold and unwelcoming. They made you feel like you were bothering them simply by checking in. This is not a cultural issue as we were in Lisbon the week prior, stayed at a 4-star hotel, and the staf was an absolute delight. This place is absolutely unbelievable, almost as if the manager was trying to sabotage the hotel with surly staff. If a nice property is in your vision, this place will work, if you want to be welcomed as a guest and be treated with respect, go elsewhere.

The hotel has many technical and managerial issues: To begin with, the hotel has numerous broken amenities. The spa, the elevator, and the wifi. It's disheartening to see a hotel that could have easily been a five-star establishment decades ago fall so far behind the times. It's clear that the senior management has neglected the necessary updates and maintenance required to keep the hotel up to par with modern standards. Last but not least, the breakfast waiting line, 40 minutes waiting for a table, it is a disgrace since the breakfast itself was wonderful.

I had the most wonderful stay at the Real Hotel Palácio from the very beginning to the end of my stay. I arrived early, and the room I booked wasn’t ready. They were kind enough to upgrade me to a nicer room that was ready so I could check in sooner. The breakfast every morning was delicious. The staff was great and accommodating. The food in both restaurants was delicious. I would absolutely stay there again and recommend anyone else to stay there.

First, when we arrived, we had to switch rooms, and in the new room the air conditioning was not working. We spent the first night in a very hot room (more than 25°C), and my wife and son had a headache the day after. The second day there were four visits by the maintenance staff to fix the air conditioning, without succeeding and in the end we were offered another room, but we did have the strength to more all our things to the new room, so we stayed with the staff's recommendation to sleep with the window open. Which we did, and we woke up several times because there was a lot of noise outside the window (garbage trucks, etc). The first night we went to the restaurant, and even if the food was ok, we had to get the staff's attention by knocking on the kitchen door (we could hear them laughing and having fun inside the kitchen). Our family likes to work out, so we made sure that there was a fitness center and spa, but it was also a disappointment, because the exercise equipment was mostly broken, even the pool. The thing that made us the most sad was that at no point in all these problems did anyone offer us any compensation, no offer to change to a better room (upgrade, discount, etc), and even if we understand that things go wrong sometimes, if there is a will to fix it somehow, that can make all the difference, but that will or capacity was not there, in any of the staff.