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คำตอบจากที่พัก: Dear Kuro_Neko_apnThank you so much for taking the time to share your experience! We understand how stressful it can be when travel plans unexpectedly change, so we are incredibly glad we could help turn your day around.Our team takes great pride in being prompt and attentive, and we are thrilled that we could get a beautiful room ready for you in just 20 minutes. It was a true pleasure having you stay with us, and we hope to welcome you back under much more relaxing circumstances next time! Safe travels!Best regards,King Rock Boutique Hotel Team

คำตอบจากที่พัก: Dear Valued Guest,Thank you so much for taking the time to share your feedback with us following your recent stay.We are delighted to hear that you found our service and rooms to be good. Our team always strives to provide a comfortable and welcoming experience for our guests.At the same time, we truly appreciate your constructive feedback regarding the cleanliness of the pathways and the restaurant area. Please accept our sincere apologies for falling short in these specific areas during your visit. We have already shared your comments with our housekeeping and maintenance teams to ensure these areas are cleaned more thoroughly and maintained to the high standards our guests expect.Your insights are incredibly valuable to us as we continuously look for ways to improve and welcome more guests in the future. We hope to have the opportunity to welcome you back again soon and show you the improvements we’ve made.Warm regards,King Rock Boutique Hotel Team

คำตอบจากที่พัก: Dear Valued Guest,Greetings from King Rock Boutique Hotel, Siem Reap!Thank you very much for staying with us and for taking the time to share your review. We are delighted to learn that you enjoyed our services, facilities, and the hospitality of our team.Your kind words have been shared with our staff, who are incredibly proud and happy to have provided you and your family with a wonderful stay.We look forward to welcoming you and your family back in the future!Warm regards,Kimhourng (Mr.)King Rock Boutique Hotel Team

คำตอบจากที่พัก: Dear Valued Guest,Thank you so much for taking the time to share your feedback with us!We are thrilled to hear that you enjoyed our service, found our team friendly, and had a comfortable stay with effective AC. Providing warm and attentive service is always our top priority.At the same time, We sincerely apologize for the issues you experienced with the carpet under the bed and the condition of the toilet bowl rims in your room. We maintain high standards for cleanliness, and it is clear we fell short in these areas during your stay. Please rest assured that we have shared your comments directly with our housekeeping and maintenance teams. We are taking immediate action to deep-clean and refresh the floor coverings and address the bathroom details to ensure this does not happen again.We truly appreciate your honest observations, as they help us continuously improve. We hope to have the opportunity to welcome you back in the future for a completely seamless experience!Warm regards,King Rock Boutique Hotel Team

คำตอบจากที่พัก: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us.We are delighted to hear that you enjoyed our breakfast, found our location convenient for walking to Pub Street, and experienced great service from our team!However, We are truly sorry to hear that the condition of your room and the cleanliness of the bedsheets did not meet your expectations. Cleanliness and guest comfort are extremely important to us, and We sincerely apologize for falling short during your stay.Please rest assured that we have raised your comments directly with our housekeeping management. We are taking immediate steps to inspect and thoroughly refresh our linens, as well as address the room aroma, to ensure our accommodations feel fresh, comfortable, and inviting for our guests.We deeply appreciate your honest observations, as they help us make necessary improvements. We hope to have the pleasure of welcoming you back in the future for an even better stay.Warm regards,King Rock Boutique Hotel Team

คำตอบจากที่พัก: Dear LI/ZHIXIANG,Greetings from King Rock Boutique Hotel, Siem Reap!Thank you very much for your stayed and time to write us the review. We are very happy to learn that you have enjoyed our service, facilities, and staff. We have shared your review and our staff felt proud and happy to make you and your family a great stay with us. We hope that we have the opportunity to welcome you again in the future.Best regards,King Rock Hotel Team

คำตอบจากที่พัก: Dear Valued Guest,Greetings from King Rock Boutique Hotel, Siem Reap!Thank you for your kind review! We are thrilled to hear that you enjoyed our facilities and that our team provided you with excellent service—we will be sure to share your praise with them.We appreciate your honest feedback regarding the morning noise from the school across the street. While the neighborhood energy can be quite lively, we understand it can be a bit of a wake-up call! For your next stay, please feel free to request a room on the opposite side of the building or a higher floor; we would love to help you find a quieter spot to ensure a more restful morning.It was a pleasure having you with us, and we hope to see you again soon!Best regards,Kimhourng (Mr.)King Rock Boutique Hotel Team

คำตอบจากที่พัก: Dear Peter Leblanc,Warmest greetings from King Rock Boutique Hotel, Siem Reap!Thanks so much for taking the time to share your kind review. It was a pleasure having you with us for five memorable nights, and we're truly delighted to know you enjoyed your stay from start to finish.We're so glad you appreciated the tranquil atmosphere of our tropical pool area, the variety of our a la carte breakfast, and the comfort of your specious room with a balcony. Most of all, your kind words about our friendly team mean the world to us. We will be sure to share your compliments with everyone.We do hope to have the opportunity to welcome you back in the future.Warm regards,Kimhourng (Mr.)E-commerce and Front Office Supervisor

คำตอบจากที่พัก: Dear Valued Guest, Greetings from King Rock Boutique Hotel, Siem Reap! Thank you very much for your stay and time to write us the review. We are very happy to learn that you have enjoyed our service, facilities, and staff. We have shared your review and our staff felt proud and happy to make you and your family a great stay with us. We hope that we have the opportunity to welcome you again in the future. Best regards, King Rock Hotel Team

คำตอบจากที่พัก: Dear Laura, Warmest greetings from King Rock Boutique Hotel, Siem Reap! Thank you very much for your stayed and time to write us the review, we are delighted to learn that you have enjoyed our service, facilities, and staff. We have shared your review and our staff felt proudly and happy to make you and your family great stay with us. We hope that we have the opportunities to welcoming you again in the future. Best regards, Kim (Mr.) Front Office Supervisor

คำตอบจากที่พัก: Dear Valued Guest,Thanks so much for taking the time to share your honest feedback regarding your recent stay with us. We are truly sorry and disappointed to hear that your experience with the hotel's condition and facilities did not meet your expectations, to the point where you felt the need to move to a different hotel. Please accept our most sincere apologies for the inconvenience and frustration this caused. We understand that a comfortable and well-maintained environment, along with adequate facilities, is crucial for a pleasant stay, and we clearly fell short in delivering this to you.We sincerely hope that despite this disappointing experience, you might consider giving us another opportunity to welcome you back in the future once these improvements have been implemented. We would love the chance to demonstrate the high standards we strive to uphold.Thank you once again for your input.Sincerely,The Team at King Rock Boutique Hotel

คำตอบจากที่พัก: Dear Kittidet Tubklay,Warmest greetings from King Rock Boutique Hotel, Siem Reap!Thank you very much for your stayed and time to write us the review, we are delighted to learn that you have enjoyed our service, facilities, and staff. We have shared your review and our staff felt proudly and happy to make you and your family great stay with us.We hope that we have the opportunities to welcoming you again in the future.Best regards,Kim (Mr.)Front Office Supervisor

คำตอบจากที่พัก: Dear elmyya,Warmest greetings from King Rock Boutique Hotel, Siem Reap!Thank you very much for your stayed and time to write us the review, we are delighted to learn that you have enjoyed our service, facilities, and staff. We have shared your review and our staff felt proudly and happy to make you and your family great stay with us.We hope that we have the opportunities to welcoming you again in the future.Best regards,Kim (Mr.)Front Office Supervisor

คำตอบจากที่พัก: Dear Anonymous, Greetings from King Rock Boutique Hotel, Siem Reap! Thank you very much for your stay and time to write us the review, we are very happy to learn that you have enjoyed our service, facilities, and staff. We have shared your review and our staff felt proudly and happy to make you and your family great stay with us. We hope that we have a opportunity to welcome you back in the future. Best regards, Kim (Mr.) Front Office Supervisor