AArtpark Hotel Inn at Lewsiton

Good location for restaurants and access to Niagara River. Quiet setting. Room could have been a bit cleaner and TV had issues.

no breakfast as advertised. no coffee in room. linens stained. remote did not work. hole in the bathroom door.

Check-in was a breeze. Front desk was really informative. Unfortunately the room was lacking. Walked in. Light didn't work. We eventually found the next day a plug was not in. The room came with a coffee maker. No cups. Waking up to no coffee in the morning and the front desk closed was a bummer. The bathroom walls around the shower have mold in the grout. Not very pleasant. Did not even want to use. Needed to warm up some food in the morning. Front desk wasn't open at 6am. Overall -- would stay there again for the price and convenience. Just wished the other stuff wa taken care of

Room was dirty coffee pot was dirty shower was dirty.. hotel had a mildew smell.. definitely would not recommend

VERY Unfriendly front desk person. Didn’t say hello or talk to me besides giving me the key. I had to ask where the room was and how to access to it. The room smelled very bad. Filthy shower curtain covered w orange soap scum & black stuff. Wallpaper peeling off. Coffee pot w/o coffee or cups. Tissue holder w/o tissue. No breakfast even though there are pics of it. Nice on the outside but seriously lacking in the inside. When we tried to reach the guy again bc the remote didn’t work, he would not come back to the office to help us. Another guy even knocked in his door but he would not answer. (Worst service ever!) The bed was comfortable & I liked the location being within walking distance to the river trail, grocery & restaurants.

It took 30 minutes for any staff to appear. By that time we were terribly worried about the quality of this property. They would not allow us to see the room beforehand. Because we were worried about safety of this place we decided not to stay. The manager was rude, it was hard to communicate with him. We walked out, went to our car and he threaten to call the police if we did not leave the property. This is totally unacceptable and I do not know how ******* even excepted this hotel. Do not stay at this place.

Let's see. When we got there, before 11pm, nobody was at the service desk. There's a number on the door that you can call, but no one answers that. There's also a bell you can ring, but, you guessed it... nobody answers that. Now I'm knocking on the door, still no one answers. Mind you I have a non refundable reservation. In the mean time 2 more couples have arrived. Now you got all 6 of us walking around the building knocking on anything that we think would help. After about 45 minutes of that someone finally comes to the door. Everyone goes inside where we the guest start trying to check ourselves in because the guy who answered the door doesn't speak any English, also doesn't know how to check us in. After about 90 minutes the hotel "manager" finally picks up his phone. Says he'll be there in 15 minutes. We get to our room and as soon as I started my blow dryer the electric in our room goes out. Okay they just need to reset the breaker. Good luck getting a hold of anybody. Called about 10 times thru out the night. Finally at noon the next day, the manager from last night knocks on the door to inform me check out was a hour ago. I told him about not having any electricity this whole stay. He looked confused so I mentioned maybe discounting a second night for me. He said he couldn't do anything like that for me. I shut the door in his face after wanting to hit him. He tried to run my card for the full price of another night. They didn't get it and I took 2 hours to get out.

Staff wasn’t there when we left so we couldn’t check out. Most of the utilities are out of service

This place was horrible as we enter so we noticed rooms melt like mildew and mold to as we approach the bathroom area the carpet was peeled back in the tack *****s were sticking up with exposed tax sticking up as we entered the bathroom it was disgusting there was so much black mold in the shower tiles that we were unable to use the shower . I went up to the office and complained and they had a very lax a daisy oh I don’t care attitude and seemed insulted when I asked them to refund my money. . They could not refund my money because I booked it through ******* so ice demand that he put us in a better room. The next room was slightly better it didn’t smell was still a lot of black mold in the showers in the carpet in the same place was exposed and ripped I would not recommend this place to anybody and I am hoping that ******* will refund my money