Mercure Krakow Fabryczna City

everything is gorgeous, except for paid parking for hotel residents and a public bath, where there is a crowd of people.

In the end this hotel is not good. We needed more than 1 hour for the check in because there was just one guy behind the front desk and so many people they want to check in. On our room we noticed that the heater is not working. For this the maintenance guy had to come for repair. The fridge was not working, also the shower was not working correct. The worst was, that next to the hotel are a lot of bars and restaurant they are playing loud music until late night. It was not possible to sleep before 2am. When you like to sleep, don’t go to this hotel.

There are not even slippers in the rooms, the pool is accessible to anyone from the street

立地は市内中心部から少し離れていて、とても良いとは言いませんが、市内までのアクセスは悪くありません 。できたばかりなので、内装は本当におしゃれで素敵です。。

Swietny hotel, widac ze nowo otwarty. Obsluga na wysokim poziomie. Jestem zadowolona z pobytu. Szkoda, ze taka zimna woda w basenie!

Bardzo dobry hotel, świetne jedzenie, piękna infrastruktura! Polecam

Yes, I can confirm previous reviews. Hotel is located far from the center. Neighbourhood is not something you would consider as a point of interest (unless you like carrefour market which is near by). Rooms are quite ok, cleasing definitely need the improvement. Breakfast is ok as well. Reception is the point they need to work on. If you work in the hospitality business you need to treat guests with some attention, using the word "no we cant" for every request is showing the attitude. Accor platinum/ gold guests - stay away - you wont get any upgrade, welcome drink or so - nothing. Looks like their approach is to attract guests to come, than treat them as a "one time visit" , do not even pretend that they want guests to come back. No iron in the room, so I was directed to the ironing room, which looks like on the attached photo....

Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.

Fab hotel. Really pretty interior and the breakfast was amazing! The restaurants in the hotel are amazing too. The spa is also fab. Definitely would return!