Be Cottage Hotel

We booked the Be Cottage Hotel for 2 nights. We travelled from the south of France for 7.5 hours and arrived about 6pm. We checked in and got changed in the room and went out for dinner. On returning to the hotel we went to bed, the bed was unbelievably uncomfortable, it was so soft it was like sleeping with a dip in the middle of the bed. So as you can imagine we woke with bad back and neck pain. The hotel had no air conditioning so with the windows open it was very noisy. When I had a shower in the morning I saw how terribly dirty the hotel was. I went down to reception to report this but no one was around. I then emailed the hotel with photos of the dirt in the room. We decided to leave as it was just really dirty and a very uncomfortable room. The lady on reception was very apologetic but said she couldn’t refund without the management. *********** contacted the hotel and the manager has said there would be no repayment for our second night as we could have reported to reception, please note no one on reception after 8pm. However I also messaged the hotel to complain at 10pm. They also said the beds have been recently changed, they must have accidentally bought blow up beds! That is definitely not a new mattress! I notice that others have left reviews about terrible beds so it’s a common theme. I haven’t asked for a refund for the first night but just for the night we haven’t stayed for. We left early so room could have been resold. I wanted to give the hotel the opportunity to rectify the issue but it would seem not only can they not provide a good nights sleep with a clean room they also provide terrible customer service. They clearly don’t want to be fair, how many times can you try to contact someone! It is not my fault they do not man reception after 8pm. I would like to say prior to the stay the reception team were helpful at answering queries about parking etc. I believe this is a case of the management who aren’t present being terrible at customer service not the employees. The receptionist was very apologetic and seemed very embarrassed about this situation. I would strongly advise people not to stay here. Unclean, uncomfortable and bad customer service from management!

Comfortable, brilliant location, very nice staff. Breakfast good. The downside was that reception and bar closed at 9.00 and then you had to use keypad to get in, Had to use a bar away from the hotel as bar shut early but to be fair this did not cause us a problem. Close to lots of bars and restaurants, close to the beach and the centre and the market is just outside the hotel.

Tout était parfait. Petit hôtel idéalement situé en plein cœur de ville mais très calme. Le personnel est charmant, aux petits soins et très professionnel. La décoration est magnifique et très actuelle. Tout est très propre et nous reviendrons sans hésiter. À recommander

Je recommande cet hôtel au charme discret touquettois. Emplacement idéal ! Le personnel est charmant et très à l’écoute. Le petit déjeuner est très bon, varié, local et copieux. Les chambres sont petites mais très bien agencées. Mention spéciale à la dame du petit déjeuner et des chambres qui est très sympathique, accueillante et bienveillante.

Accueil très gentil, personnel aux petits soins. Rapport qualité prix top, petit déjeuner très bien, chambre propre et bien agencée, salle de bains bien équipée. Situation idéale pour découvrir le Touquet ! A recommander sans hésitation !

L'hôtel est très bien situé à côté du marché . Les chambres sont un peu petites et les salles de bain sont un peu vieillottes. L'accueil est excellent. Le petit déjeuner est copieux mais on regrette que les jus de fruits et la salade de fruit soient industriels. La proximité du marché pourrait faire quant au bruit le matin il n'en est rien