Perhaps it was because we came in winter, but this hotel did not live up to previous reviews. It was very much a mixed bag across the board. I've rounded down the stars as I'd give this 2.5 if I could, as it's definitely not a 3 star place currently. The Good - Comfy bed, nice linen - Comfort in the room in general - Cleanliness - Eco friendly large bottles of good quality soap shampoo etc - Location for leaving the city for day trips The average - General location - this will be off-putting for some people as it's in housing estates (and not affluent ones), it's about a 16min walk to the tram station, and very narrow roads driving in making it hard to get to (cars parked all along the sides) - Road noise - constant but only an issue if you open the window which we needed to as the room was very warm and air con wasn't cold, tho not surprising as it's winter (I expect it wasn't turned on) - Parking - in a caged/ gated section, wouldn't like to be here at a peak time as it was almost full the two nights we stayed The bad - Breakfast - very disappointing, not much choice at all, no effort put into it, no hot foods. Photos online definitely don't represent what's on offer at least at this time. - In room TV - while a nice TV, no movie channel and no way to connect an external device or log into any of your own services - WiFi - did not work the entire time we were there (this was not the individual hotel's fault but that of IHG and really for such a huge chain inexcusable) - Staff morale - while everyone was friendly, no one did more than was expected to the point that when asking about finding a particular regional dish in the city, we were told ”I have no idea, just ring some of the restaurants” Bordeaux is a lovely city, as is the region as a whole. I can't recommend this hotel unless you need to be in that area particularly or are only passing through for a night. I've stayed in Holiday Inns before and while cosmetically this is one of the newest/ nicest, it left a bitter taste in the mouth. We've been staying in lots of hotels in France so far, and this has been the worst experience, for example the following night at a very old and cheap chain hotel in Biarritz next to the airport, we had an incredible breakfast, zero noise with the window open, and wonderful and helpful service (despite France losing the final).
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