Thomas
10 ตุลาคม 2023
After checking in, the front desk clerk gave me a key card and said the room is in building C. I had to drive and walk around to find building C since the building was not clearly marked. The front desk could have told me where building C was at the very least. After finding the room and entering, I saw the lights were on, both mattresses stacked up against the wall and children’s bicycles in the room. I went back to the front desk and luckily, staff gave me another room and he sent another employee to check on the first room I was given. The receptionist was very apologetic to his credit. The room was fine, but the safe and the light above the sink didn’t work. The next morning I walked to the front office to check out and a man standing outside in front of the door smoking a cigarette asked me if I was checking out. I said yes and he took my key card. He didn’t have a uniform or anything identifying himself as a Red Roof Inn staff. I just gave him my key card due to the low expectations of the hotel. These were the issues that I thought worth mentioning and should be addressed by management. I was just thankful that nobody was present in the room that I was initially given. Just imagine the shock and horror of being in a hotel room and someone else opens your door and walked in. Yikes😱
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