called Hotel directly on Aug. 25 to arrive on Nov. 18, paid at the time of my booking. Promised that confirmation be sent to my email, that did not happened. Called again the Hotel after weeks passed, again I was promised that it will be sent via email. Sill nothing. Arrived at hotel on Nov. 18 and was told that my room is not yet paid. after minutes of checking, I was told it is ok. At check out, I again was told at reception that my room is not yet paid. I have to go through a lot of questions. She even dared me to look at her computer but I declined. After about 10 minutes I was told, I am ok. But a negative perception had been created.
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