"Location was so convenient to eating places and attractions like the WA monument, congress House. Staff were friendly. Husband and I came down from Las Vegas to our daughter and her family in Chester, VA. We drove to WA DC for New Year and it was so much fun. The hotel also has children’s play corner and our grand daughter had so much fun!"
ผผู้เข้าพักThis was my first trip to Washington, DC, and I booked this hotel in advance because the location looked great and I was able to get a really good discounted price.
Although the room was listed as having a queen bed, it honestly felt more like a double or full-size bed. I was also disappointed that the room didn’t have a microwave or refrigerator.
However, the biggest issue was how dusty the room was. I think it was the first time in my life that I sneezed more than 50 times in a single day. It bothered me throughout the entire trip, and constantly dealing with a runny nose made me even more tired. I eventually had to go to CVS and buy allergy medicine.
I chose this hotel mainly because of the price, but if I visit DC again, I would probably pay a little more and stay somewhere else. Most places are still easily connected by metro through Google Maps anyway, so getting around the city and visiting tourist attractions isn’t difficult at all.
That said, the front desk staff were friendly, and the location was convenient, so I would still recommend it for solo travelers. However, if you’re traveling with two or more people, I would suggest booking a better room than the one I stayed in, even if it costs more.
RRiana LuckAfter a very long 29-hour journey, the last thing a guest wants is to feel unwelcome upon arrival.
Unfortunately, my experience at the front desk was disappointing. The female receptionist with curly hair appeared indifferent while checking me in. Even when speaking to me, she avoided eye contact and seemed focused on other tasks. In hospitality, the reception team creates the first impression of a hotel, and I found this behavior unprofessional and unfriendly.
When I checked out, the female receptionist with straight hair was also not particularly welcoming. The only receptionist who showed some warmth and friendliness was the gentleman at the front desk.
During my first night, I experienced itching and discomfort. I’m not sure whether it was related to the bedding or towels, but I requested fresh sheets and towels to be replaced.
My room was also missing a refrigerator and a safety deposit box, which I would normally expect for a more comfortable stay.
That said, I would like to recognize Alma, who kindly provided coffee for my room, and Maira from housekeeping, who worked incredibly hard and was always helpful. They were the highlights of my stay and deserve recognition for their excellent attitude and service.
I hope management takes guest feedback seriously, as a more welcoming front desk experience would make a significant difference.
ผผู้เข้าพักBy far the worst JW Marriott 'experience' I've had.
The elevator system was terrible, often times waiting for 20-30 mins for the elevator, and when it arrives, it's already full, having to wait for other elevators. This elevator system need to be reprogrammed. The fitness center was close and there was no notice anywhere that it was closed. I called the fitness center to ask if the fitness center has moved, the front desk responded I can go to the Westin Hotel fitness center, which was 1 mile away. One evening the fire system went off and we were told to evacuate the hotel, as we were walking down the stairs, they notified it was a false alarm.
The location is great, but I will not stay here again.