This hotel is a bit outdated and its reflected in the cleanliness of the bathroom and other facilities. I also don't like how they charge $35 for an ”early check-in fee”. It puts a stain on the whole stay and makes the hotel appear less hospitable. At least other hotels you have a loyalty program or a rewards program that offers certain perks, essentially this hotel has no perks for folks who are repeat visitors and it seems like a cheap money grab. 4pm is pretty much the evening time and during my time there it was freezing outside. Negative wind chill, dangerous snow conditions on the roads and sidewalks but I should pay a fee to get to my room early when it's ready? I was placed in a small room with a bed directly next to the window and no matter how high the temperature in the room was, I had goosebumps because I was freezing. There was zero insulation. I also booked this staycation so I can relax and watch cable. The first room I was placed in didn't even have cable and I called and let the front desk know, the person mentioned an ”engineer” was coming to fix the issue and an hour later, it never happened. I ended up getting moved to a different room that night because I advocated for how cold it was and the new room had a working TV, but initially it was so much back and forth with the front desk. Makes for a less enjoyable experience. I will say the were kind in the fact I forgot some items in the previous room and they made sure I received it safely. This is a great location if you're exploring Baltimore but there may be better options for a similar price point that's more hospitable. The tub was draining slowly and the water didn't get too hot. It made me even more excited to get home because my own shower pressure and experience is so much better. So it wasn't even luxurious in that sense. There was also hair in the shower. So for all the ”early check in fees” and waiting until after 4pm to ensure the rooms are ”clean” it seems my room was barely up to hotel standards. The comforter was also a mess so I just didn't have a positive experience.
The good news is, the rooftop restaurant is very nice with beautiful views, a lively bar and imaginative cocktails plus good food. The hotel room we had was a bit run down. The tub didn’t drain properly, the makeup mirror was smudged, the pillowcase had a hole, and the room just seemed tired. It needed a chair. Other than the bed, there wasn’t any place to sit. I think there’s hotel needs a refresher.
Everything was great. The front desk were super helpful and friendly.
Only wish that they provide kettle for boiling hot water and drinking water in the room
ผผู้เข้าพักIt was our first time visiting Baltimore as a family, and thanks to this hotel, we left with only great memories. The hotel was clean, and the staff was incredibly friendly, making our stay even more enjoyable. Right outside the hotel, we could ride bikes along the river and take morning walks—it was the perfect spot to start the day. I highly recommend this hotel for anyone visiting Baltimore!
ผผู้เข้าพักThe room was very nice. When I checked in I asked about parking. They said I could go around the corner and park, it is connected to the hotel, and it would cost $29 for the night. When I left the hotel and tried to get out of the parking lot, the cost is $69! I drove around to ask about this problem, the girl at the front desk had no idea. She took my email address and said the manager would contact me when he arrived. It has been 24 hours and I have not heard from the manager. Obviously I’m not very important to this hotel so I will never stay there again. They lied to me when I checked in and then never responded to my complaint. I would have booked a different hotel if I knew I was going to be charged $69 parking for one night! Stay somewhere else.
ผผู้เข้าพัก4일을 묵었는데 1일만 룸클리닝을 하고 amenities도 한번만 교체해주었음. 호텔 정책이 그렇다는데 2일에 한번만 룸 청소를 하고 물이나 치약 치솔 등은 없음. 특히 3명이 예약했지만 방에는 2명분의 amenities 만 제공되었음. 방에 생수가 없어 매번 카운터에 요청해야 주고 있어 불편했음.
주차는 유료주차장에 파킹해야하는데 바로앞의 public parking lot에 저녁때 입차하고 아침에 나왔는데 70달러가 나왔음. 배보다 배꼽이 더 커서 부담이되었음