"Appena arrivata c'erano tre ragazzi alla reception che informavano sul soggiorno e sui servizi eccetera./ alla reception viene allestito un servizio di benvenuto Purtroppo non ho usufruito della piscina perché avevo poco tempo ma c'erano delle persone che si sono intrattenute in piscina anche nel tardo pomeriggio/ una stanza pulitissima mi accoglieva e con grande piacere ho visto e posso confermare che c'era la macchinetta Nespress e una bottiglia grabde di lacqua minerale. un fattore in più per la mia scelta! il kit bagno dentifricio cuffia doccia e spazzolino non c'erano, dovete chiederlo alla reception //i prodotti all'interno del bagno erano ottimi e in gran quantità consiglio vivamente questo albergo ottima posizione e trattamento consiglio vivamente"
"가격이 비싸지만 비싼 만큼 값 어치를 하는 호텔 입니다. 가면 리조트피랑 서비스차지가 왕창 붙어서 지금 결제 하시는 가격이 최종 가격은 아닙니다. 조식도 물도 겁나게 비쌉니다. 그러나 호텔 내부도 정말 예쁘고 객실 내부도 정말 예쁘고 깨끗하고 서비스가 좋습니다. 비싼 만큼 값어치 한다고 생각하시고 가세요. 저렴한 호텔은 절대 아닙니다."
"Overall the hotel is nice and friendly staff when checking in. Other staff didn’t talk to us the entire time or smile which is whatever. We booked a king bedroom and got a double which was unfortunate. The room itself was dirty. Hair on the bed, black spots everywhere and the floors seemed to not be cleaned in a while. The furniture was dirty and the corners of the bed was destroyed. The halls smelt like ****, the walls are very thin, could hear music from the room next to us for all hours of the night. We only stayed one night, wouldn’t stay longer than that. Close to the beach and other areas. They don’t have a spot on the beach for chairs or umbrellas."
ผผู้เข้าพักEl lugar me pareció muy bonito pero estoy teniendo un problema aún con la devolución de mi depósito y un cobro de 500 $ de smoking fee el cual nunca utilice. He puesto mi queja pero aún no he recibido respuesta ni rembolso de mi dinero, me dijeron q las habitaciones tiene un sistema de humo q se activa al usar tabaco y nunca fumé dentro de las instalaciones ahora sigo esperando por mi devolución de los 500$
ผผู้เข้าพักThe lobby is freezing cold. The staffs are friendly. The check-in wait time was about 20 minutes because there was only one front desk staff and the group before us spent too much time.
The room is decent and clean. Love the balcony and direct access to the beach. The pool is kinda small, but they have two pools.
Ccm2024As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT!
Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying.
This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation.
We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later).
The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough!
I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine.
Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them.
The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down.
When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this…
Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went.
A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out.
I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful.
We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts.
Now I need to go through the process of disputing the transaction with my bank. Really?
The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand.
I am hoping this property reaches out as promised but it holding my breath.
Do better Ritz Carlton South Beach!
Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.
CChalsey LBoulan South Beach – Honest Review
I recently stayed at Boulan South Beach and overall had a great experience, with a few minor drawbacks.
Positives:
The location is fantastic—just one block from the beach and in a very walkable area surrounded by great restaurants and bars. The hotel itself offers solid amenities, including a small but relaxing rooftop pool with a bar. One of the highlights of my stay was dining at Orange Blossom, the on-site restaurant. The food was excellent, and I’d highly recommend checking it out even if you’re not staying at the hotel.
The rooms are well-appointed, apartment-style suites that feel spacious and thoughtfully designed. I also appreciated how quiet the rooms were—perfect for getting a good night’s sleep after a day out.
Negatives:
That said, I was disappointed by the bed. The listing advertised a pillow-top mattress, but the bed was far from comfortable and fell short of our expectations. Also, for a room that otherwise felt luxurious, the lack of bathrobes was a small detail that would’ve really rounded out a luxurious experience.
Additionally, while the room was clean, some of the design choices were lovely but weren’t the most practical for a hotel setting. The cloth-upholstered bed frame, while stylish, showed some staining—fabric furniture can be hard to keep looking fresh in a high-turnover “fun” environment. Similarly, the jute rug added visual texture but proves to be difficult to clean and showed signs of wear.
Final Thoughts:
Boulan South Beach is a solid choice if you’re looking for a stylish, well-located hotel in South Beach with great amenities and a quieter, more refined atmosphere. Just be aware of a few comfort and design trade-offs. It really is too bad, because Boulan is excellent on so many things and I would 100% go back and definitely recommend this hotel to others… However, the bed quality really brought down the overall appeal. If they can improve that one aspect, this would easily be a top-tier stay in South Beach.