Lage ist super, Wellness und Spa im Preis inbegriffen. Parkplatz war für uns am Hotel kostenfrei. Check in hätte etwas freundlicher sein können, man hatte das Gefühl man würde sich nicht auf Gäste freuen. Im Spa sollte man mal darauf achten, dass im Sauna Bereich keine Kinder sein sollten, da auch an der Zugangstür 16+ dran steht, genau so das man ohne Bekleidung in eine Dampfsauna geht. Preis Leistung natürlich unschlagbar. Check out dagegen sehr freundlich.
ผผู้เข้าพักChoosing this hotel for the second time as extremely pleased both with quality of amenities and, comfort, nice location next to the train station and by far one of the best breakfast selection I could see in the hotels - well done!
ผผู้เข้าพักPros: Great location, less than 30 seconds on foot to Long Market.
Cons:
- There's some road construction, the Uber we took from the airport to hotel can't find way to hotel therefore he took several rides around, trying to find a way and in the end, we need to carry our luggage for few hundred meters on cobble stone road.
- The checkout time, according to the receptionist, is 11:00, not 12:00 as on Trip.com
- Since Uber driver can't find the right way to hotel, we asked the receptionist to call a taxi. She called a car (not sure if it's a taxi since there's no meter) and when we reached the train station (2 km away), the driver asked 35 zl for a trip on Uber cost 15 zl.
LLachyn OjarovaHorrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
ผผู้เข้าพักThe hotel is very conveniently located, which is definitely a plus. However, there are several issues that prevent it from truly living up to its five-star rating.
At check-in, we were not informed that parking was paid. As a result, after three days of stay, we were required to pay a rather significant amount at check-out, which came as an unpleasant surprise.
The rooms are generally comfortable and well equipped, but in the bathroom there were noticeable uncleaned areas and fingerprints on the faucets, indicating that housekeeping was not done thoroughly.
I would also like to specifically mention the breakfasts, which were a complete disappointment. From a five-star hotel belonging to an international chain, a very different standard is expected. The food was not fresh and appeared dried out (see photos), the selection did not change from day to day, there was almost no pastry, desserts were limited to just two items, and there were no vegetarian options at all, which seems strange for a hotel of this level.
KkthérèseNo Proper Air Conditioning – Uncomfortably Hot Stay
The apartment is in an excellent location—just a couple of minutes’ walk from Gdańsk Old Town—which is a real plus. It has all the basic amenities you’d expect: a washing machine, fridge, electric stove top, and the bathroom and bed were both clean and well-kept.
However, guests need to collect the apartment keys from a separate property management office rather than at the apartment itself, which is a bit inconvenient.
More importantly, the lack of a proper air conditioning unit really undermined the stay. The apartment only had a small, low-powered fan, which meant it was uncomfortably hot from the moment I arrived until I left. Sleeping at night was particularly difficult, even though the outside temperature was only in the high teens to low twenties—so I dread to think what it would be like during a real heatwave.
It’s a nice apartment in theory, but the absence of proper cooling makes it hard to recommend in warmer weather. After two nights, I moved to Apart Neptune in the Old Town, which had full air conditioning and was far more comfortable.