Staff were very helpful however Trip .com made a mistake with my booking as I was to have a room with a window and Trip.com did not state this when booking my pod. I am starting to loose confidence with Trip .com and how you treat your clients. The service Trip.com provide is not good customer care.
I hope this message finds you well. My wife and I together with a boy, recently had the pleasure of staying at NL Hotel for three days and two nights, and we wanted to express our heartfelt gratitude for your kindness and generosity during our visit.
After enduring a long holiday journey that resulted in leg injuries for both of us, your thoughtful gesture of upgrading us to a room with lift access truly made a significant difference to our comfort and well-being. Your attentiveness and willingness to go the extra mile did not go unnoticed, and we deeply appreciate it.
The hotel’s convenient location near Leidseplein, with its vibrant selection of dining options, made our stay all the more enjoyable and memorable. Your efforts not only enhanced our experience at NL Hotel but also left us with a lasting impression of your exceptional hospitality.
Thank you once again for your kindness and support. We look forward to staying at your hotel again in the future and will certainly recommend it to our friends and family.
First hostel that I stayed in Amsterdam! Location was ok, walkable to the city center, and next to the Zoo. Staff were nice and friendly, I stayed in the female room, the bed was clean and comfy, toilet and bathroom were good too! Highly recommended to all female solo travelers.
LLouis JoeChatGPT said:
The room carried a gentle, welcoming atmosphere and stayed clean and comfortable the whole time. Settling in was effortless, with a soft bed, warm lighting, and a layout that made relaxing come naturally. Everything in the space functioned smoothly, with no minor issues to deal with. The staff were quietly professional, easy to approach, helpful when needed, and never overbearing. Their steady presence made each interaction feel natural and uncomplicated. From arrival to departure, the service stayed consistent and efficient. Even small requests were handled quickly and without fuss. The overall environment had a calm, reassuring feel that set a pleasant tone for the stay. In the end, it proved to be a straightforward, restful place to unwind, offering comfort without any unnecessary complications.
ผผู้เข้าพักWe stayed at this hotel with our child. Overall the stay was fine and the beds were very comfortable, so we slept well. The area is great – quiet, safe and close to shops and cafés.
However, the room was a bit cold and our child got chilly at night. There were no carpets on the floor, so our socks were always getting dirty and the floor felt dusty. The breakfast was also quite weak, with a rather limited selection.
In general it was an okay stay, but with a warmer room, better floor cleanliness and a stronger breakfast, the experience could be much better.
LloreleikvltWe had been really concerned after pre paying this hotel then reading bad reviews that had us convinced we would need to wear plastic suits the entire visit,, so I thought I'd give my review based around the concerns we had read, to try and be helpful ! some of the things were true , the sheets did come off the bed on mine but I wiggle but my friends both stayed on their beds. super annoying but I just slid it back on and you can always throw your cover over it instead and ask for another . Fortunately we didn't come across the bed bugs people mentioned !, the cat seemed happy and not flea ridden.. however the room was clean enough , no obvious mould. The beds were comfortable enough. The bathroom was clean and quite nice
It wasn't huge but had ample.space for our things in the triple person room .
It's an old building with narrow windy stairs I'm glad the elevator worked. it's not a relax and sit in all day hotel..it's a place to sleep , shower ...charge your phone and keep your belongings.
The coffee machine was fine as far as basic goes.
The staff were fine
There was a fifty euro deposit on the desk, we just asked for a receipt after other things mentioned in reviews and were given a written one with no problem on leaving . We were offered one free housekeeping day as we stayed 4 nights but opted not to use it due to theft mentioned in reviews..
We stayed at the main hotel so I don't know if all the bad reviews were from the other or we just got lucky with our room but we had no problems, and when I went rustling down before hours looking for coffee the guy did help me before reception opened.
It's no paradise of a place , there are marks on the walls but faint...if you're fussy it's not the place for you but for the price and location, we really didn't mind it . It's a super great location as a base with a trendy area behind it
And a really cool vegan restaurant a tiny walk away a pub downstairs and metro train a stone's throw away
If you have the option to pay on arrival ask to see.your room first.you could take that route
Just to be safe, but all up it was fine..3 women travelling together there was no unsafe feeling there .
We didn't find it noisy.