It’s been almost 2 years, that we having been able to came back, to this beautiful City; I was a beat worried that the Service and professional qualities of the Hampton Inn Zacatecas Mexico, will not be the same as a few year’s ago do to the Pandemic. But still been the same or even better level of Professional Service, if you want to feel appreciated you need to be at the HAMPTON INN HOTEL in Zacatecas Mexico. I will write a follow up this morning after the Breakfast Buffet , it’s included with your Stay in this Hotel.
I had such a good experience and very comfortable stay at this hotel, because it hasnot only the best view from Zacatecas, the rooms are really comfortable and always very clean; but most of all, it was very nice to have a very warm welcome every single day (I stayed for almost one month) to a National Charro Congress and the hotel crew is really capable, from the costume service manager Mrs. Lucy who was really kind and professional to the janitors who were always on point to do their job. I for certainly will recomend it and for sure I will stay there the next year.
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4.0/5
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฿ 1,731
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ดูโรงแรมทั้งหมดที่ใกล้กับ Zacatecas Historic Centre
ผผู้เข้าพักThe hotel is very well located but needs a lot of improvements and cleanliness. I was going to take a shower and a big dead roach inside the shower, a lot of hair on the floor in front of the shower, this also happened in one of the other rooms we had. It's like the room was never cleaned after the previous guest left. They don't put any amenities in the bathroom just a small soap, not glasses in the room. Safe deposit in two of the rooms were not working. Wood floors are coming apart in the 3 rooms we had. In the morning going to the restaurant there was a dead roach in front of the elevator Breakfast was not good and very small portions. Staff at the restaurant don't know what customer service is. It's a shame that a hotel like this one in a great location is in that bad shape. We expressed our concern to the staff and also to the manager, who had a very passive attitude like nothing was going on. Hope he takes this seriously and fix what needs to be fixed and supervise more closely the staff to give the guests rooms with the cleanliness and those basic and small details that are found in hotels.