Plaza Inn Kawaguchiko offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.Visitors can take advantage of complimentary parking directly at the hotel.Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Plaza Inn Kawaguchiko is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the hotel, guests can enjoy the advantage of having blackout curtains available for their convenience.In select rooms, guests can enjoy a touch of amusement with the availability of television for their entertainment. Rest assured, in a few chosen rooms, the presence of a refrigerator can be found.Plaza Inn Kawaguchiko offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations.
NNaqueyaFor some reason I was not sent a QR Code to my email to check in. I was sent a pin number which was not necessary or utilized. We arrived at the villa several hours early and called to see if we could check in early, they apparently have a strict after 3pm check-in. We found a place and paid to store our luggage and then came back to the villa at 3pm. Again, still had not received the QR Code. Called again, was hung up on. Called back, was told it would take 10 minutes. Called back and was asked for my email, was put on hold then was asked for my email again (which was already provided at booking).
Then was asked to send them an email, they didn't get it and then was asked to send to personal icloud email. They finally found my email and sent the QR Code to me at close to 4pm which was an hour after check-in and we had to stand out in the sun the entire time. This was so frustrating and ridiculous. My email address was in the reservation, why it took so long is crazy. The process needs to be updated so this doesn't happen to other people.
There was a huge spider above the TV in the corner, we got rid of it but it was creepy.
The view from the villa was great!
The beds were nice!
Loved the double showers! The body sponges are so clever and left our skin feeling smoothe!
The clothes drying was very innovative and did work effectively, needed to turn the heater on twice to get the clothes dry.
Towel rack on the wall was broken on the right side, the rod wouldn't stay in.
The one pot in the kitchen was burnt on the bottom inside, we tried to clean it to use it but could not. We did use the grill to make dinner and it was a wonderful touch!