Check in take a bit longer. The reception tell me my hotel was cancel. After give him the booking number only get my room. Hotel also provide breakfast.
We had a wonderful stay. The staff were incredibly friendly and efficient, and our room was spacious and very comfortable with a high-quality mattress. The hotel's location was perfect,
First of all .. they gave me smoking room even though they knows we have babies. Second I’ve complained about this luckily they handle it very well . And the chairs in the room has nail exposed and almost cut my finger. Such a this issue basically they can handle . Overall everything good .
ผผู้เข้าพักOur stay was exceptional, highly recommend this hotel for visitors. The staff can speak very good English; The manager Deya checked in on us to ensure our stay was exceptional and comfortable.
TTrip.com local guidesThe service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.
ผผู้ใช้ไม่ระบุชื่อThe hotel was in the centre of Medan and just a ~10-min walk from the railway station. I wouldn’t recommend walking as the roads are quite busy and it may not be very safe.
The staff are really accommodating and we enjoyed our stay. The bathroom was a little small though, but it was good enough to use.
ผผู้เข้าพักWonderful stay – peaceful and comfortable
We had a very pleasant stay at Emerald Garden Stay. The place is clean, spacious, and very well maintained. The environment is quiet and relaxing, perfect for resting after a long day. The room was comfortable, with good air-conditioning and strong Wi-Fi.
The host was friendly and responsive, making check-in and communication very smooth. Location is convenient, with easy access to nearby shops and restaurants.
Overall, a great experience and good value for money. I would definitely recommend Emerald Garden Stay to friends and family, and would be happy to stay here again.
RRebecca HaworthOverall good and would probably stay again.
- managed to do online video meetings as wifi was strong
- comfortable and large bed, however bedding was a little stained
- only one lift worked which meant slight wait times, but the second elevator was fixed by our departure
- good location, hectic but as expected, can get all food delivered
- gym was decent, not good enough for a proper heavy gym sesh but good to get a little workout in
- pool area was nice and not too busy