The only good thing about the tower house is the location, very central for everything. But it goes downhill from there, managers are non existent, very difficult to get hold of by phone and extremely rude and uncaring. The photos on their sites are of the two rooms they keep tidy for publicity and even they are not great. We arrived and had to phone, took several attempts for them to answer, they gave us code to keybox, let ourselves in, totally unmanned reception so had to phone again about which room we were in as no one was there. We were told that two rooms shared a bathroom which would have been ok but in reality The only bathroom is on the top floor with four flight of stairs and shared between 6 other rooms! So as you can imagine it was terrible to try and use the shower/ toilet as it was always occupied but we didn't really want to use it as it was so dirty with mould, mildew etc. We were in The little blue room, a small double but it wasn't a double bed but a queen size one so very small. There was a sink in a very dark alcove with no light as it was broken. The room itself was very dirty, stained carpet and bedding, dirty curtains, marks on walls, holes in the walls, large mark on one wall with holes where the bed head had been fixed to wall! Overall a very unkempt dirty room. The whole house had a feeling of disrepair, neglect, dirty, as if the owners couldn't be bothered. So sad to see a grade II listed building kept in such a condition. Feel that they just wanted peoples money and are uncaring of the condition of the house. We were not the only ones with similar complaints and concerns about broken and dirty rooms. When we complained we were told that it you don't like it then leave! We are writing to Oxford council ref the state of a listed building and the owners attitude towards visitors and contacting the other sites where they are listed to make people aware.