Varasin zen huoneen tripistä, kyseessä oli erikoistarjous. Saavuttua hotelliin minulle annettiin ensin standard huone, koska varaus olis tullut heidän mukaansa zen huoneen sijaan standardina. Pahoiteltiin, mutta myös koko ajan toisteltiin, että upgreidaavat minut ilmaiseksi. Eihän se ole upgrade, että saan huoneen josta olen maksanut ja joka minulle on tripistä myyty. Heidän tulisi ja olisi tullut selvittää asia tripin kautta suoraan. Huone siisti sinänsä, poreallas niin kovaääninen, että rentoutumiseen sitä ei voi käyttää. Lisäksi tulppa jumissa siten, että tyhjentäminen hankalaa. Ravintolan ruoka ala-arvoista. Aamiainen sen sijaan todella hyvä. Paljon asioita, jotka vähän sinnepäin ja pienellä vaivalla olisi korjattavissa.
Great position. Close to town center. Room unfortunately was not the same as the one we booked. The one showed had wooden floor, the one that was given to us had carpet which I am not a particular fan of. There was a terrible smell coming from the toilet. We should have mentioned but we only stayed 2 nights so we just left it and got on with it. Not particularly impressed considering it’s a 4 stars hotel.
I was given a room on the 1st floor and due to the weather, I’m only left with the option to open up the windows for some coolness to come in. Amazingly it was quiet during the night~
Breakfast was great. Appreciate the coffee machines and the options for hot food instead of just sandwich’s and salads.
Will definitely use book this hotel again thought they charge for guest overnight parking.
ผผู้เข้าพักDear sirs,
Unfortunately arrival to this hotel on Sunday did not went as planned, we booked from you room for 2 adult + our 12 years old son however hotel gave us room
without any kid bed only 2 twin bed and when asked for additional kid bed hotel told that it is not allowed for so small room so this room was not workable at all,
how we could fit that room????
Luckily after long discussion of 45 min we were upgraded to deluxe room with kid bed but we were forced to pay additional charge of EUR 122,-!!!!
Please advice if you can refund us same amount as it was booked correctly ??
Thanks in advacne,
Brgds,Petri kalkkinen