Cleanest hotel I've stayed in Santo Domingo, best food and exceptional staff. I dropped my credit card down the lift shaft and Francesca had it back to me in 20 minutes. Ordered a burger medium and got a burger medium, something 1/2 the restraints in the US can't do. I'll stay no where else when I'm in the DR.
Thank you for choosing our Gran Hotel Europa Santo Domingo Trademark.
2023.11.04
A relatively new and newly renovated hotel in the Santo Domingo Colonial Zone, easy access to the airport highway (ride to SDQ about $25 with Uber), walking distance to the San Juan (Caribe) ferry terminal (if you travel light). 3 minute walk to Plaza Colon, everything else worth seeing (and there's a lot) in this very impressive historic zone is within walking distance (everywhere you look, renovations, roads and sidewalks updated, new cool places, etc, etc, this part of town gets better on every visit.) Breakfast is served on the rooftop terrace over the older part of the complex, the much newer add-on building has a roof top bar open sometime late afternoon/evening. I stayed in the older part (the rooms with balconies), I understand that the rooms in the newer part (no balconies) may be a bit more comfortable, i.e., spacious, consider that if you are sharing the room with one or two others. Its all connected, including the roof tops, it might as well be the same building once your inside. Pleasant and efficient service, no AC or water issues. Breakfast offering is limited and nothing is really tasty, so if breakfast is a deal breaker, consider other options or eat out. There are good food choices in every direction. Same for nightlife, a lot to do and see all within a safe walking distance. I'm booking here again.
BBPMSThe experience in the restaurant and housekeeping was the best part of my experience at that hotel service was excellent they went above and beyond. However front desk, upper management horrible one of the worst experiences I’ve had in Santo Domingo, Had maintenance issues ask for assistance with these issues and they were put aside asked for upper management to help which was the manager or assistant manager at the hotel he refused to meet with me on seven locations. Had a representative of my company. Tried to meet with him and we had to wait two days and nothing. I have a whole list of problems I experience at this hotel. #1, Problem was, that front desk staff could not make decisions to keep customers happy everything had to go through the manager and the general manager. #2 I stayed at this hotel for eight days. I was celebrating buying a new business in Santa Domingo and my 60th birthday This was the second time I stayed at this hotel. #3 I asked for a management repeatedly, never had the opportunity to meet with the manager at demanding I speak with someone the general manager agreed to meet with me the last day and when she did, I spoke with her about all the problems that I had she said that she would get back with me That was June 18, 2024.. It’s now July 24 and I’m still waiting on the answer. #4 I’ve been in the hospitality industry, for 45 years as a director of engineering over several high end chain hotels I always known hotel so have been one of the best industries that it is in the world service countries in the US and outside of the US and Europe, Kuwait Iraq and Dubai and I never received any kind of treatment like this from upper management….. she never offered me a resolution to the issues that I have experienced for the entire stay. But most of all this is the part that bothered me the most doing check-in everything is in Spanish. It’s not broken down into any other language. I asked the GM, which was a young lady. Why is everything in Spanish? I don’t know how to read Spanish, but I have translators that would read it for me. She told me when she come to America United States of America. Everything is in English and that I should adjust. That is not something that you say to a customer I chose this hotel for location, convenience to my new business and for my future staff that is coming from the US. I would love for the owner of the hotel to respond or explain to me why is key members of his establishment or her establishment treating customers like this?.
El Lugar es un hotel boutique finamente cuidado, limpieza excelente y el desayuno incluido por un super precio, volvere definitivamente sera mi casa en santo domingo esta cerca de la zona colonial, proximo a los museos caminando y al lado tiene una variedad de restaurantes, la zona es centrica, segura y tranquila Gracias Whito por tus servicios
ผผู้เข้าพักNada puede gustar en este hotel, en el que no puedes dormir y no te dan nada de comer. No debería de estar considerado un hotel. Seguramente en el coche se duerma mejor. Por no hablar de que la persona que esté a cargo de la dirección es muy poco profesional. No sé ni como explicar lo mal que me lo han hecho pasar en este hotel. Primero lo increíblemente molesto que es tener que soportar el ruido de su discoteca en la planta 9 y no dormir, después que te reubiquen a la planta 2 (nivel muy inferior de habitación) cobrando el mismo precio, no poder dormir nuevamente porque la puerta sea casi inexistente, y después que mientan en cuando hice el check out para cobrarme una noche más. Vergüenza.
Well, the hotel is not that bad that many reviews on ******* say. Of course, this is a cheap place, but everything is functional, the sheet are very white and so are the towels. You can find many hotels that are MUCH more expensive with grey and worn out bed sheets and towels. The towel I got even had Hotel Anabella logotype, which looked kind of fancy. A big drawback is the absence of windows. There are no rooms with windows in this hotel! It was a surprise for me. You can't tell time of the day when you are inside. It's hard to wake up in complete darkness. Another thing is complete absence of sound insulation. There was a door in my room to the next one and it had 2 cm opening, so I could literally hear my neighbour's breath at night. But it was no better for other sounds - I could clearly hear people talking in the lobby or watching something on their phones. People seldom use headphones in this country. But the place is really cheap. So, if you can stand out with the things above you can save some bucks.
IIndo_backpackerzPro: -safe area even at night, because just beside the militery area of the presidential palace, even at 10pm there is still a grocery open.
- Breakfast is simple but good enough: toast with cheese and ham, coffee and a boiled egg.
-Spacious and clean room, friendly staff, can refill drinking water.
-500m walking to the gate of the colonial area.
- Taxi stand is at the same street
- Nice, spacious outdoor, sitting area
- A personal fridge in the room
Cons:
-A bit noisy from the road/a bar until around midnight.
- Shower is not really hot (only slightly warm).
Una vergüenza la falta de higiene y simpatía de este hotel Hace unos años lo había visitado y está en total decadencia . No lo recomiendo para nada .NUNCA MAS VUELVO. Es un hotel céntrico y las zonas comunes están bien y el precio también pero bueno
One night stay at start of birding trip, convenient spot close to botanical gardens. Helpful front desk staff but very slow. Clean room, all required facilities. VERY expensive rooftop bar. Nice variety at breakfast time