Alles was erg goed service bediening kamer allen bij het ontbijt zaten er fruitvliegjes op de zoetigheid en het fruit dat vond ik erg teleurstellend ook niet erg hygiënisch maar de rest was het prima te doen een dikke voldoende
The room was nice and clean however, there is no fridge in the room.
The aircon was not working, when we tried to call the reception multiple times to help us fix the issue but no one pick up even though we called multiple times.
The parking lot is at the mainbuilding and we stayed in the other building which is across the street and doesn't have the reception desk.
It says there is parking provided but you still have to pay 23 euro for 24 hours. In the end they waived this for us since the aircon didn't work and they didn't fix it.
The coffee provided was nice.
The hotel is quite in the night but during the day there was some construction noice since there are some renovations going on around in the area.
Stay was ok but even for 3* I found various factors very upsetting;
#1. Stairwell main fire escape ALL doors were wedged open!! Is this legal?!
#2. Entering the room my first impression as a stained seemingly worn out carpet looking disgusting!!
#3. Using the toilet I found I could not close the door because the toilet IS IN THE WAY!!! *******!!!
#4. The safe for my keys, money and passport was BROKEN and impossible to use - no handle, no batteries. This gave me a worried feeling throughout my stay!!!
#5. THE TELEVISION DID NOT WORK - and it seems HASNT WORKED FOR WEEKS!! Outrageous and in breach of your contract.
#6. A small but simple point to correct - a missing bedside lamp shade.
#7. Finally just a point of service with the lady serving breakfast noisily clipclooping about in her shoes as well as being surly and noisy with serving and clearing breakfast
Please find relevant photos attached!
I now expect some compensation for the lack of a tv nor safe
SSebastianThe location of the Adina Hotel is very good. It is close to the train station, very convenient, and at the same time surprisingly quiet, which I really appreciated.
What I liked most is that the room is well equipped for a longer stay. Having a full-sized fridge, a washing machine, and basic cooking facilities makes a big difference and adds a lot of comfort. The gym is perfectly fine, and there is also a swimming pool, which is a nice bonus. Overall, I was quite happy staying here for an extended period.
There are a few downsides though. Housekeeping is supposed to happen every three days, but in reality it is quite irregular and unpredictable. Sometimes it does not happen at all unless you actively ask for it, which is a bit annoying. There is an app to request services, but unfortunately it did not work properly during my stay. Breakfast is okay but very basic and repetitive. The selection was exactly the same every day over two weeks, which gets boring quickly.
In general, it is a good hotel for a longer stay, especially if you value space and self-service facilities, but there is room for improvement in housekeeping consistency and breakfast variety.
ผผู้เข้าพักWhen I was checking in, I was a little worried the staff would be unable to speak English. However the two receptionists who helped me were perfectly fluent and answered any questions I had. I did unfortunately have to pay a city tax on top of my room, but it wasn’t expensive and this is a common thing in most hotels in Europe.
The room itself was pretty decent and had plenty of space for my suitcase and to walk around. The en-suite was great and had good towels and hot shower. The bed was comfy with a good mattress and duvet wise, but the pillows were a bit limp and didn’t have a lot in them. I spoke to another member of staff who spoke little English, who said he’d look and bring one to my room, but this never happened. Whatever the case, still had a good sleep, would have better with extra head comfort.
As for breakfast, there was a great variety of choice from fry-up food (bacon, sausages, eggs) to continental pastries and drinks. I would say the only downside was there was not enough for fruit, as there was only a few apples and plates of sliced oranges. Would have been better if there was more to choose fruit wise, but everything else was great and was a good fuel up for the day in Cologne.
When checking out, they also allowed me to place my luggage and bags in their storage room with zero charge which is great when you’re exploring for the day and have a later departure time.
Overall, if you’re in Cologne for a day (like me) or two, this place is a great option and I would stay here again!
ผผู้เข้าพักFirst impressions I'll have to be honest and say it wasn't great .
Then the more we got a feeling of the area & the room & its amenities we took a step back and realised it's not bad at all. It certainly isn't the Ritz, but you sometimes have to take a step back and accept for what the price we paid in a major city with a brilliant location. It's a very good deal. Room. The cleaner was very nice she came in every day for the basic jobs, comfortable bed, lovely, big pillows, hair dryer shower good pressure and comfortable for our size etc etc. We chose the breakfast which we knew it was going to be continental style, Ok for the 3 days but limited and same each morning. Muhammad, the general manager, is such a likeable guy. Everything we asked, he sorted.thanks, mate. The guys in the breakfast hall are all helpful & polite. Remember, those who are looking for a major hotel it's not that, but we see our trips around citys as just needing a base. we spend most of the days out once we've left the room.
So a refresh bed, shower, room, location, all fine. There are plenty of things to pick holes at, but be open-minded, and it's fine. Ian AnneMarie Uk.🇬🇧👍