The location for us travelling by train was excellent. It was just several minutes walk. For the price it was a good hotel. We enjoyed the breakfasts. I liked that they had coffee and tea out 24/7, you could buy other drinks and that glasses were provided. The reception staff members were very helpful. The only downside was that we got put on the top floor where there was no elevator so we had to take our suitcases up some stairs.
The room was spacious enough for a solo stay (there were two single beds pushed together) and very clean. I was a bit worried because I had heard that the bathroom was small, but it was perfectly fine for me, possibly because I’m petite.
It was a little disappointing that there was no kettle in the hotel, but you can get hot water from the front desk if you ask. If I visit Aachen again, I would definitely stay here again.
Great location, 1-2 minutes walking distance to shops, restaurants… 10-15 minutes walking distance to the railway station (hauptbahnhof). Great/welcoming check-in, fast check-out, wonderful staff. Large, clean and quite room. The breakfast was nice but not exciting. To iron, one has to go to the Baggage and Ironing Room on the first floor which is not convenient. In summary: a very nice hotel, which I highly recommend.
SSeyed AhadGood hotel. But not exactly what you expect from a 4-star hotel. Location great, quiet and clean rooms but not fancy, breakfast is noramal and menities are limited: No toothpaste and toothbrush, no shoe polish, no slippers, no iron, no bathrobe, no working chair and no smart air conditioning and heating which made room a bit cold and unpleasant for me.
ผผู้เข้าพักThe Hotel was very nice. Nice big rooms,great shower,nice staff and decent breakfast. The rooms could really do with a fridge,as they don't have a restaurant and if you bought a salad our sandwiches you had know where to keep them cool. Also, if 2 people staying in a room,more coffee and milk is required. You can ask reception for extra coffee and milk,but be better if they can at least give you 4 coffee instead of 2
AAhadGermanVery clean and quiet room. amenities are ok: coffee maker, minibar, cups and electric kettle are practical. Would be great if it had a bottle of water and hair conditioner in bath.
AAhadGermanRoom is very clean and well decorated but not very isolated, especially facing street. Breakfast is average. Reception desk was a bit insensitive (maybe that was my experience) which could be improved.
ผผู้เข้าพักSehr nette, freundliche und zuvorkommend.
Frühstück war immer reichlich, frisch und lecker.
Einrichtungen war ok, ein Kühlschrank fehlt!
Für 4* Hotel ist ein Muss.
VViktoria DeordievaA good, high-quality chain hotel. The room was spotlessly clean. The reception staff were very pleasant.
But after 10 p.m., the code to open the front door didn't work, and the phone didn't always answer (it was 4 day).
On Saturday, 1 November 2025, about eight people gathered at the hotel door (meaning I wasn't the only one with this problem).
I am sure the reception passed the problem on...
and then... ignored it!
Please fix the problem with the code not working!
People want to sleep in the accommodation they booked... not walk around all night...
Good luck!