CCustom TailorI have stayed at this location in two weeks 3 to 4 nights I was very satisfied with service unfortunately today staff 18/8/2025 was not so friendly otherwise this hotel team and location is best
ЕЕкатерина Дерюгина⸻
Unfortunately, the hotel did not meet my expectations. I booked a Deluxe Double Room, but in reality, the room was very small, old, and nothing like the photos shown on the website. The furniture looked worn out and the overall impression was disappointing. The only positive aspect was the convenient location. In my opinion, the price does not match the quality
Xxiaopingthe staff is designing things to delight you, such as farewell drinks. They would try every opporunity to make your stay happy and memorable. The location is amazing with great views and right in the centre of the city , with walking distance to everything! Dont' hesitate and you will be happy there.
ผผู้เข้าพักThis hotel's location is its strongest point - its a single tram ride to the Old town or the main train station. It does go down-hill from this point on.
The weakest point of this hotel is the staff. The receptionist (fair hair, glasses, on duty afternoon 25/09/25 and morning 26/09/25) was positively rude, and it marred the whole experience of the stay in this hotel. When I enquired about the breakfast options (continental vs. cooked) the reply I got was: 'explain the difference'. When I asked about the tram number to the Old town's main square, the reply was ' you have to read the signs on the tram stop'. When I asked to put the suitcase in the storeroom, a very stern (if not aggressive): 'you bring me the key back immediately' was hurled at me... During the 24 hour stay, there wasn't a single person (reception/catering/housekeeping staff) who smiled and/or made you feel welcome. Similar feedbacks have been posted previously, and obviously nothing nothing has changed, so please be prepared for the similar treatment.
The breakfast experience was awful. The photos are misleading, the drawing posters are no longer on the wall and the room feels cold and unwelcoming. At 9 AM finding a free table was a challenge, and I witnessed people sharing large tables put together, instead of single tables being provided. You get your drinks from one room and food from the other - in the meantime, someone else has taken your table. The plates provided were a joke, dessert plates of 10 cm in size, so as to make people get up and refill from buffet!
Scramble egg tray (just about the only edible food) was empty at the peak time (9 AM). This situation could've been easily avoided with a bit of communication between the reception and the kitchen, in terms of guest numbers.
WIFI was just about adequate.
Overall, really unpleasant experience and they will not be getting my custom again. Advice: pay few Euros more and book elsewhere!