The hotel was fine for the price. Staff were very helpful, the view of the city was amazing. The bed was okay, there was no overhead lighting. One had to use lamps. The fridge in the room was nice to have but noisy. I unplugged it at night. It kept the contents cold by the next morning. Daily house keeping, metro just outside and a shopping mall across the road. There is Burger King, KFC, Subway if you are craving Western food. Basic amenities but clean and comfortable.
The attitude of the receptionist was unprofessional, rude and unacceptable.
For one hour, the whole hotel didn’t know how to charge my credit card, as their credit card machine doesn’t follow EU rules for 3D security, thus jeopardising clients’ private data. I wasted a full hour on the phone with my bank, only to find out that the hotel doesn’t follow rules on how to securely handle credit card data. The management kept telling me that it’s my fault, despite the fact I never before have had problems with card payments before.
Breakfast food was decent, with a choice between a couple of set menus.
The hotel was clean, rooms were quiet, and it was situated and in a convenient location, within 3-4 minutes from the nearest metro station.
Some of the photos on their site are dated, as the interior is different now.
Good location, close to bus stop and shopping mall.
The room is spacious, with a big bathroom. Everything is clean.
The front desk staff are so nice, I have to catch early flight so I cannot have breakfast during the operation hours. But they prepared the breakfast take-away for me. Also they helped me to arrange airport drop-off. Super!
Hotel is good, service leaves much to be desired. We arrived at the hotel at 2 p.m. and asked on reception if the room is ready (normal check-in at 3 p.m.). The answer was that the room will be ready by check-in time (3 p.m.). We came to the reception at 3 p.m., our room was not ready. The reception lady asked ask to wait 10-15 min. We came to the reception at 15:30, the room was not ready. The lady apologised and asked us to wait 15-20 min maximum. We came at 16:10 - the room was not ready. On my question “when will it be ready?” I’ve got the answer “I don’t know”. I asked the lady to call to the floor responsible/cleaning supervisor and clarify. The answer was “ I already called them, they also don’t know”. I got angry as nobody could tell me when we can expect the room ready. After I applied to their manager, the key was provided to us in 5 min. The room was not so bad, but in the bathroom there was strong sewage smell that stayed in the room for the whole night.
This was a great find for travellers. There is a shared bathroom, toilets, kitchen and lounge area. Everything was very clean. We stayed in the deluxe double room that had fantastic views of the city from the balcony. Towels and bedding were included. The property is on the 7th floor opposite the park and is a short distance from the metro station.
ผผู้เข้าพักThe Junior Suite was wonderful, essentially a studio apartment with a well-equipped kitchen and dining area, large windows, a private balcony seating area and extensive shelf space. The bathroom was very modern with a very nice tall shower. The beds were very comfortable and the room was large, with a couch. Definitely a great place for both short and long stays.
There were a few small inconveniences in the room, but nothing that affected our stay (water seemed to leak over the door of the shower onto the shower mat; toilet seat was very stiff and loud to open/close; closets were very wide but oddly short to accommodate extra drawers, so too small to hang dresses in full length; the automatic lighting inside the closets did not turn off correctly; and our key card stopped working in the middle of our stay and had to be fixed at the reception). The hotel is very close to a tram stop, so it's easy to get into the city center, and it's also very close to the Cultural Center. It is a bit more of a trek to walk into the city, but still possible in 20 minutes or so. The hotel is located on a small street off the main road and the sidewalk leading up to it is very narrow and in disrepair. You would not guess that the inside of the hotel is so sleek and modern based on the older surrounding area.
ผผู้เข้าพักClean, perfect location, free parking. The beds are a bit hard and it would be better of you guys check whether the bottles of water in the rooms are full; mines were empty.
FFilipino Traveler & Entrepreneur - Beverly VegaHotel was nice, glad that I’ve found it online, it’s hard to find a good hotel to book online due to tons of negative feedbacks, but this one has a great feedback so I booked it. And it did not disappoint me.
Hotel is clean with good fragrance that you can smell the moment that you’ll enter the lobby / reception.
Service is great, friendly and accommodating staff. The room is spacious, seems like a 4 star room for me. They serve breakfast, with tons of seats where you can relax after check in while waiting for your next trip or flight.
I forgot my bag in their lounge area / lobby before I went to their restaurant to take coffee. Then was in a hurry to go to the car service I booked outside when it was already time to go to the bus station going to Romania. After arriving at the bus station, I noticed that my bag is not in my possession, when I was about to get my other phone. Because I have other luggages to carry and was in hurry.
I was worried sick that it will be lost, my bag, glad that it was there. The staff handed it over, they kept it, and nothing was missing. After getting it, I got an email from the booking app where I booked the hotel, telling me that Amar Design Hotel contacted them saying that I left my bag at the hotel. And they were asking for my contact number to reach me, they were to kind to do that right immediately. But I already got the bag.
Still thankful and grateful to their staff.
I would definitely check in here again when I get back to Sofia, and will recommend it to friends who are traveling here.
Thank you. It was a nice stay, and their service made it even great!
ผผู้เข้าพักEven though I only stayed for a few hours to get some sleep, this was the hotel with the best-smelling bed sheets I’ve experienced so far. It really left a great impression on me. The only issue was waiting a bit too long during check-out. But I would definitely choose this hotel again.
ผผู้ใช้ไม่ระบุชื่อLimpieza, ubicación, confort, desayuno y equipamiento de la habitación convierten a este hotel en una excelente opción para descubrir la animada ciudad de Sofía. Cuatro estrellas equivalentes a los hoteles españoles de la misma categoría
ผผู้เข้าพักNice clean standard Ibis Hotel. Airport shuttle available every 20 minutes, very convenient service; 5-8 minutes drive.
Two minors issues with the room; external bathroom door knob was missing and some water leaks under the sink. The housekeeping should observe such small details and act accordingly.
Comdortable bed, good aircon.
Some teabags and coffee should be made available in-room for guests.
Restaurant's prices are a little high ~20€ for a good and decent hamburger.
Breakfast buffet ok.
Reception, restaurant and shuttle's staff were all friendly and responsive.
In all a good and very decent no frills airport hotel.
AAlek MThe hotel has a spa and fitness center. Compared to Western European spas in hotels, here you might receive one towel if you ask at the spa reception. Otherwise there are no others on disposal and there is no water dispenser. You have to buy it or bring it with you. The saunas could be more clean, especially the steam sauna, which was very dirty in the evening. To swim in the pool you need to buy a swimming cap. The food at the breakfast was very delicious, compared to other experiences I made in Sofia. It could be maybe different every day, because the only difference was how the potatoes were prepared. In any case, you have a variety of food to eat and you will not be hungry. I was in another Ramada hotel and this one was on a lower level than the one in Bucharest and needs a renovation in the rooms or in the restaurant. The chairs were dirty there.
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