"I stayed here four nights and thoroughly enjoyed my stay! The hotel is an older, classy, clean, establishment with spacious rooms, a wonderful breakfast buffet with numerous choices, as well as coffee’s, cappuccino, espresso. The staff were all very friendly and professional. The shower had the best water pressure of any hotel I’ve been in. It is perfectly situated with local shopping, restaurants, and the numerous top sites of Sofia within walking distance. It is absolutely a great value for the service they provide. My thanks to the staff for a wonderful four-day day here and beautiful Sofia, Bulgaria."
"Overall cleanliness of the whole property is ok as the cleaner did her best from what I saw, but unluckily my bed was not as clean as I expected. Hope the color on my bed cover and pillow was stain not dirt (see pictures). Also when I wanted to extend my stay for the next day and came down to receptionist, he said he had finished his shift and asked me to come back in the morning, while his shift was actually not finished yet (there is a written information what time reception is supposed to close). Other than those two issues, it was a great stay, kitchen is spacious with stoves, sink, fridge, table and chairs, living room."
"This is the most affordable price for a queen bed hotel with attach bathroom, but the size of the room is like a shoebox - but they provide ample toiletries, towels and hangers to hang ur clothes. Location is abit far from the main attraction, but you can take a tram (10-15 mins) away and its all good, theres a few supermarket, cafes and pizza place nearby. The staff is really great too"
"A bit far our from most public transport options but location on google maps is accurate. Front desk opens from 9am-5pm, other times will require keyfob to unlock the front door so it is recommended to contact the hotel to inform on you planned arrival and departure. Rooms are comfortable and clean, appreciate the complimentary coffee and tea."
"Unfortunately, there was a significant incident of cleaning the bathroom in the room, I expected to receive compensation for it but we did not receive it. Therefore, the service and cleanliness are rated low. I choose not to share the details of what happened so as not to harm the hotel too much."
"This was a great find for travellers. There is a shared bathroom, toilets, kitchen and lounge area. Everything was very clean. We stayed in the deluxe double room that had fantastic views of the city from the balcony. Towels and bedding were included. The property is on the 7th floor opposite the park and is a short distance from the metro station."
ผผู้เข้าพักThe Junior Suite was wonderful, essentially a studio apartment with a well-equipped kitchen and dining area, large windows, a private balcony seating area and extensive shelf space. The bathroom was very modern with a very nice tall shower. The beds were very comfortable and the room was large, with a couch. Definitely a great place for both short and long stays.
There were a few small inconveniences in the room, but nothing that affected our stay (water seemed to leak over the door of the shower onto the shower mat; toilet seat was very stiff and loud to open/close; closets were very wide but oddly short to accommodate extra drawers, so too small to hang dresses in full length; the automatic lighting inside the closets did not turn off correctly; and our key card stopped working in the middle of our stay and had to be fixed at the reception). The hotel is very close to a tram stop, so it's easy to get into the city center, and it's also very close to the Cultural Center. It is a bit more of a trek to walk into the city, but still possible in 20 minutes or so. The hotel is located on a small street off the main road and the sidewalk leading up to it is very narrow and in disrepair. You would not guess that the inside of the hotel is so sleek and modern based on the older surrounding area.
FFilipino Traveler & Entrepreneur - Beverly VegaHotel was nice, glad that I’ve found it online, it’s hard to find a good hotel to book online due to tons of negative feedbacks, but this one has a great feedback so I booked it. And it did not disappoint me.
Hotel is clean with good fragrance that you can smell the moment that you’ll enter the lobby / reception.
Service is great, friendly and accommodating staff. The room is spacious, seems like a 4 star room for me. They serve breakfast, with tons of seats where you can relax after check in while waiting for your next trip or flight.
I forgot my bag in their lounge area / lobby before I went to their restaurant to take coffee. Then was in a hurry to go to the car service I booked outside when it was already time to go to the bus station going to Romania. After arriving at the bus station, I noticed that my bag is not in my possession, when I was about to get my other phone. Because I have other luggages to carry and was in hurry.
I was worried sick that it will be lost, my bag, glad that it was there. The staff handed it over, they kept it, and nothing was missing. After getting it, I got an email from the booking app where I booked the hotel, telling me that Amar Design Hotel contacted them saying that I left my bag at the hotel. And they were asking for my contact number to reach me, they were to kind to do that right immediately. But I already got the bag.
Still thankful and grateful to their staff.
I would definitely check in here again when I get back to Sofia, and will recommend it to friends who are traveling here.
Thank you. It was a nice stay, and their service made it even great!
ผผู้เข้าพักEven though I only stayed for a few hours to get some sleep, this was the hotel with the best-smelling bed sheets I’ve experienced so far. It really left a great impression on me. The only issue was waiting a bit too long during check-out. But I would definitely choose this hotel again.
CCagbacovVery Disappointing Service – Not Worth the Price
I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself.
As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time.
She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs.
This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again.
Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.