Me and my husband were in our honeymoon and booked the deluxe room at this hotel. The deluxe room we paid for said the bedroom had bathtub, king size bed and pool view. When we arrived, they had given out room to someone else and put us in a regular room, with small double beds, no bathtub, and we could not keep the curtains open as the window was facing the corridor were all the other guests could see inside our bedroom. They refused to refund the difference in money we paid, and had the audacity to lie and say the bedroom we booked was cheaper than the deluxe one, when I have all the screenshots of my booking and also the photos of the room. Be careful in booking this hotel, as they won’t take responsibility if there is a mistake. They ruined part of our honeymoon and made this a very upsetting experience. There’s so many other hotels in La Fortuna that are more beautiful, more private and similar price. It’s not worth it. If I could give 0 stars I would. If you want to see the screenshots of my booking and the photos of the place they gave me, you can contact me. I have all the proof.
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