Had a great stay at Best Westen Kutaisi.The staff is very hospitable and kind. The rooms were very tidy and clean, overall we had a great time in the hotel and by the way restaurant menu is very diverse and has a beautiful view of the city. In the whole hotel is a very good atmosphere.
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ก.พ. 2024
อื่นๆ
0 รีวิว
1.0/5
โพสต์เมื่อ 19 ก.พ. 2024
Best Western Kutaisi, a hotel of dreams. A night mare though. But still a dream. On arrival (2 am) the first room was dirty. The second room was incredibly small, had the thermostat set to 27 degrees, broken toilet and the third room did not have a king bed, as promised. Decided to stay in the sauna and to sort things in the morning. The whole process took 90 minutes, not what you want when you get off a long and delayed flight. The next morning I spoke with the front office manager, she offered an upgrade to a suite and complimentary dinner. I accepted. In the evening I went to bed. I noticed the room was in need of renovation. The next morning I took a closer look. The room was filled with mold and fungus. I spoke with the manager and demanded a full refund that was granted. Unfortunately I came back home with a nasty respiratory infection. I informed the manager, he did not even answer that part of my email. The rooms that I stayed in are below every standard one would expect. Housekeeping is very poor. Hygiene below acceptable level. Soundproofing non existent. The suite room was a health and safety hazard. The hotel promised to take action. My recommendation? Avoid at all cost. Don't be fooled, this is not a hotel with an international standard.
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ก.พ. 2024
คนเดียว
0 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 9 ก.พ. 2024
I had the great fortune to be able to visit beautiful Kutaisi, where I stayed here at the brilliant Best Western Kutaisi. My flight was very, VERY late, and I didn't arrive at the hotel until 03:00! This was no problem for Beka, the front desk professional who warmly greeted me with a smile. I stayed in Room 103, and it was beautiful. Everything was absolutely spotlessly clean and inviting. The room was modern, meticulously appointed with 5-star amenities. Robes, thick and oversized towels, a very modern and brilliantly functional shower system, slippers and a comfortable bed were most welcome. The breakfast was also extensive and freshly prepared, with classical continental selections, as well as absolutely delicious Georgian delicacies including fresh cheeses and desserts! Special thanks to Lika for her attentive and professional service. The rooftop area is not to be missed, with incredible views and delicious food and drink services. There were spaces both inside and outside on a meticulously maintained open and expansive sitting area which featured stunning views of the city, the river, the Soviet-era mountain gondola, and the massive mountain range near the city. Special thanks to Reži, Diana, Natia and General Manager Vako for such a wonderful stay. The location is top center, and the service is top quality. I look forward to my next visit to this wonderful hotel and the beautiful city of Kutaisi.