Grand Hyatt Kuala Lumpur

一家人來旅遊開了兩間房住了兩晚 ，酒店不錯的，早餐也新鮮品種多。但是辦理入住的時候酒店收了按金，攜程也扣了我1880馬幣的信用卡按金説是酒店收的（酒店説沒有授權攜程收取任何按金），而且攜程顯示入住結束40天以後才返還這個按金到信用卡，現在準備找攜程問一下。

酒店方員工的失誤 把我預訂的高層塔景標註樓層錯了🙅♀️導致我們當天三點辦入住 告訴我雙子塔高層房間沒有了。。開始給我們安排在了21樓 越想越氣不過 聯繫了攜程的客服小姐姐 人很温柔馬上幫我跟酒店方交涉！説可以給換 但是最高衹有26層的塔景房空着了🙄真搞不懂 這種錯誤為啥會發生！大家不要怕麻煩 跟預訂的房型不對 一定聯繫客服或者酒店會説中文的員工！估計就是抓住了我們嫌麻煩的心理…哎 31-35層景觀應該跟26層差好多吧😭

酒店的位置相當方便，不論你乘坐輕軌、地鐵還是購物，美食。由於第一天選擇了園景房，第二天選擇塔景。會説中文的馬來西亞籍工作人員，安排了我們既能看見雙子塔景又能看見園景的超大corner 房，景觀相當出色，不管是白天還是夜景。

Was planning for a trip to celebrate my girlfriend’s birthday, heard this hotel has a great view on KLCC twin towers and booked through trip.com. However you can immediately tell this hotel is a bit aged compared to nearby hotels around it. Starting from the lobby itself is confusing enough, their lobby is at the highest floor, while all your rooms will be at the lower floors instead. The same goes to in and out of hotel before exiting via ground floor they wanted you to exit through their highest floor before reaching the hotel service lifts. Our guest room indeed has a good view of twin towers but was slightly blocked by mandarin oriental and a new tower besides it. Furnitures a bit outdated and old but cleanliness is still acceptable. Bathroom is amazing with the dimmable glass allowing partial view of the twin towers. We do however were deeply disappointed with their hotel staff (only one in particular) as we were checking in that afternoon after about 10-15 minutes of queue we were told to re-queue at the other end of the counter just because their hotel staff had arranged for another customer to jump in ahead of our queue, we were told that said customer has been around earlier than us and was told to sit at a side while waiting for the queue. Ironically enough when a couple who just came by behind us were ushered to a new counter for check in, leaving us disbelief with such arrangement, and when confronted the said staff didn’t even tried to apologise to us for her ill arrangement. To this we can only wish grand Hyatt Kuala Lumpur all the best for having such an extraordinary staff, you know who you are ms! (15/4/24 room 2806)

Exceptional service ! Very clean and the view to Twins Towers was amazing ! Got upgraded to the grand suite , that made our trip very unforgettable

Front desk. Farah is friendly and made us felt so welcomed. However, the person who sent extra amenities to my room 2304 on 26th of Feb at night, his face no smile and never even greet me as if I owe him 100000 million dollars. This type of employee should get more training

大堂在39樓“sky lobby”電梯一開門真的又被驚艷到，工作人員都很熱情，21:30當我想去後麪的公園，向門口的工作人員問路時被熱心告知公園很黑，看到我是自己一個人逛為了人生安全叫我不要前往，叫我改用大路去雙子塔下的shopping mall，走路過去不到10分鐘。不過酒店附近沒有什麼商店，好像就衹看到一個7-11，這邊相對比較安靜點