Pan Pacific Serviced Suites Kuala Lumpur

Love the interior of the Room, really modern and new ! What surprised me was the TV in the living room came with a soundbar and even a subwoofer!! Really enjoyed my stay ! Will definitely come again !

海外住酒店第一次報警，就是發生在這個酒店！！！我們一行人開了四間房，住了四個晚上。在臨近退房的前一天上午11點多帶孩子去游泳了，大概不到兩點回房。發現放在凳子上的包有被動過的痕跡，裏面查了現金，大概少了一百人民幣和600馬幣，少的金額肯定不會少於這個數！立馬把這個事情告訴同行的朋友，她回覆説少了3260人民幣和13美金大概！我立馬下去找前台，前台還是聯繫了會中文的同時過來。清點我們現金後，説他們要調查一個工作日！？我告訴他説明天我們就要退房離開，他們冷冷的説那也沒有辦法呀，要調查監控要不少時間的。 整個過程極度不舒適，感覺他們對這種事情似乎見怪不怪？態度冷淡隨意，更搞笑的是在這個偷盜的事情發生後，那個打掃我們客房的繼續還在工作，他們所謂的調查是什麼？？？？ 後來同行的朋友找了大馬本地的朋友過來酒店幫忙協商，才帶我們去了警局報案。在報案的時候酒店的保安竟然和警察説打掃的保潔消失不見了？！啊哈，我們離開的時候還看到他在打掃，我們一到警局後打掃衞生的消失了…… 之後我把在這個太平洋酒店發生的遭遇發到了小紅書上，昨天酒店那邊通過大馬的朋友説要私了，把被偷的錢還給我們，簽一份和解協議，要我把筆記刪除，然後不可以在網上發任何關於這件被偷的事情！如果不私了就不退錢了，就等警察調查！這算是威脅嗎？？！而且酒店自我們退房開始沒有一個工作人員正面給我們任何迴應這件事情要如何處理 和朋友商量後選擇不私了，就因為酒店這互相包庇的作風看不習慣，他們也知道報警可能不了了之，反正我們也是遊客，拿他們沒有辦法。但是真的氣不過，我一定要把這件事情發出來，讓大家看到我們在這家酒店經歷了什麼。千萬不要拿在國內住酒店的安全感帶到海外來，哎 很感謝大馬本地的朋友，一直在幫忙處理。也非常感謝攜程客服，從我和客觀反應酒店被盜開始就一直在幫忙協商處理，但是酒店方一直表現很冷淡…… 直到目前我們也沒有拿回我們被盜的錢，也沒有等到酒店任何的道歉！！！

從沒住過這麼差的五星酒店，真不知道這些好評怎麼來的 1.設施跟不上，早點我都驚了，幾個麪包？？那麼小的區域，怎麼好意思？？房間衹有直飲水，任何礦泉水飲料都沒有，哪怕收費也行啊 2.服務差 吃早點進門華人一女的態度差 最基本的微笑服務也不奢求了，説話語氣好像欠她的一樣 太兇了，就好像搞歧視一樣 3.人員配備不足，入住和退房時前台就一個辦理，堆滿了行李，壓根忙不過來，服務體驗極差，就像兩三星小商務酒店一樣 4.服務人員衞生真的吐了，看見餐廳服務員整理時餐具掉地下，直接就撿起來裝櫃子裏了，沒有任何消毒清潔，吃飯的時候也會有帶着大拖把來清潔，太差勁了

Poor service, room not so clean. Too overrated and not considered 5 stars.

the best hotel i stay in kuala lumpur service trip.com bagi gift checkout lewat dan staff hotel very friendly.

It was a good stay! Tip Top services, friendly staff, fullfil upon request. Great location 6-7mins to Pavilion

Stayed with my friends family. When we arrived KL from Singapore, we tried to checked in earlier as we arrived earlier than expected. To our surprise, not just our rooms were ready, they also upgraded our rooms. As we were here to celebrate 2 birthdays, both rooms were decorated with a birthday balloons and we even received a cake from the hotel. Staffs here from the front desk to the room service to the breakfast buffet were super friendly very accommodating to our requests. Special mention to the front desk crew Ummi & others 2 ladies (sorry i can’t remember the rest 😅) and the staff at the breakfast buffet staffs, Syaffik & Gladys who has been very proactive in making sure our family is well taken care of every morning since we arrived on Friday. You guys made this trip very memorable for us especially for our grandma. She gives high praises to the service provided from this hotel and wants to stay here again in the future.

Situated in the heart of Bukit Bintang, Right opposite sungei wang, the location was great, room felt really homely and premium, overall the place was great and amazing, we were even provided with laundry pods to help wash our clothes, best part is, we had tv’s in the living room and bedrooms with casting available for apple products, really an amazing overlooked feature. Overall, the best service apartment i’ve stayed that, 2 bedrooms with 2 bathrooms, overall 10/10

Thank you Jojo, Faizal for an excellent stay as usual. Toilet area had a sewage smell. HK put a machine in my room. Helped a short while but smell came back when machine turned off on it’s own.