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16 พฤษภาคม 2024
Hello We arrived at the hotel yesterday afternoon and it's just a very, very low level hotel and the service here is horrible We entered the room and the refrigerator did not work, someone came to check and said they would call me back from the reception - no one came back!! I did a test and it turns out that the refrigerator only works when the room's card is inserted I went down to the lobby and explained to her what the problem was and she gave me another card that would be in its place in a permanent room. I asked for the cleaners to be updated and she said no problem. This morning, I again informed them that they would not issue the card and they said that I would not worry. I came back at 15:00, the cleaners took the card and all the drinks that were in the fridge were warmed up. I went downstairs and the receptionist didn't know what to answer me, I asked for a cold drink - did they bring me ice??!! I turned to the manager and she didn't know what to say either and didn't bring me at least something cold to drink, only ice In addition, after cleaning the room - we didn't clear the pizza tray from the night, they didn't add toilet paper and there is no tissue in the room - shame!!! It is not a hotel with a score 4.5 stars maybe 2 star only
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