ไร่เลย์ ภูตะวัน รีสอร์ท(Railay Phutawan Resort)

disgusting service, photos don't match. We were deceived and given other rooms which were very bad. Internet in the hotel does not work well.

房間非常漂亮，在萊利島本來就很原生態，住了一個晚上，非常棒。早餐一般，但是房間很温馨，而且在半山腰，特別安靜

푸타완의 최고 정점은 푹신한 침대입니다. 한 번 누우면 헤어나올 수 없이 편안합니다. 기암절벽에 둘러싸인 호텔이라 풍경이 너무 멋있었구요. 해변까지는 셔틀을 타거나 걸어 다닐만했습니다. 수영장도 좋구요. 호텔앞에 클라이밍할 수 있는 카페도 커피맛도 좋고 분위기도 좋아서 가보시길 추천드려요. 객실&화장실은 넓지 않아요. 조식 분위기는 최고입니다. 물론 맛도 있습니다.

The Hotel is very good to relax, we had a garden view with lots of green and it was perfect to shutting off all thoughts from Home/Work/Family and so on. It has a pleasant walking distance to the west and east beach ! Also they have an every 2 hour Tuk Tuk to pick you up from the beaches or to the beaches ! By Request, they also drive you there out of schedule which was really nice, but as I said the two Beaches are not that far to walk by. The Pool is clean and has a small cute snack & cocktailbar with a big veranda as well. the Prices are very affordable for a Hotel and the Breakfast are good as well, changing 2-3 Menus everyday but the standad Ham, Toast, Pancake, scrambled Eggs are fixed ofc ! really delicious

除了設施有點老舊外都非常棒

Everything is excellent except the food is just ok, not great. The room is spacious and clean, the view is beautiful, the staffs are very friendly, very happy with it.

Everything was spot on

Let me start off with saying that the property itself is really cool. That being said, the management is in the ‘Hospitality’ business but have 0 ‘hospitality’ capability. To share some background, I was booked for 3 night stay at Railay Phutawan Resort (RPR) but unfortunately, within an hour of checking in at 2pm, I had to check out and fly out as I had a death in my family. I reached out to RPR to request them for a refund of the amount spent for the 3 days considering I didn’t spend a single night there. I acknowledged and agreed that they should charge me for 1 night and maybe even 2 nights if they feel that's fair. I was hopeful for quick communication and maybe a bit of sympathy for the circumstances considering I shared the death certificate, outbound flights and all other proof with their management but I had high hopes. The management was vey slow to respond and when they eventually responded, their response was ‘you need to read terms & conditions before you book’ and ‘if someone was to cancel the reservation at the last minute, why is there an expectation for the resort to pay anything back’. I indicated that I totally agree if there is not a strong enough reason with proof, they are well within their right to not refund anything at all, but I have shared clear evidence of the same. Eventually, they said that management will look into it again and get back to me. It has been 25 days since I first reached out to them and checked out and there is still no resolution and they have just ignored my last few messages. Safe to say that there is no expectation of a refund or response from RPR or that I will ever recommend them to anyone or book this resort again. What’s worse is that all the other hotels/resorts understood the situation and refunded the full amount back. Even tours that we had booked the very next day were understanding and sympathetic. Shame as I was hoping to stay at RPR in the future. Wouldn't recommend if you are looking for good service and a resort that cares about guests!

schöne und geräumige Zimmer mit Blick über den Pool und ins Tal - unbedingt höher gelegene Zimmer anfragen! Netter Tuk-Tuk-Service zum Ort und retour. Infinity Pool mit Blick aufs Meer. Ordentliches Frühstück mit tollen Eierspeisen und frischem Obst.