Marina Nicholas
5 พฤษภาคม 2024
Check in process was terrible.
Was arrived early before 3pm ( about 1.30 pm ). Requested to check in early if room was ready because my dad was just from clinic and need rest. Reception told that room was ready and was told that early check in need to pay RM50. ( Doesn’t know actually early check in need to be paid ). Cause my dad was already really tired and we proceeded to check in early with fees written in term n cond. was RM50. However , receptionist tried to charge me more which is RM53 without any reason. Lucky I saw the fees written before I pay with my CC. Argue with her only she change the fees to RM50. Then, was given room card and no further instructions where n which floor was our room. Bad service !
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