Located on the cusp of business district & the city, ITC Royal Bengal is an ode to the region’s cultural heritage and lineage. It offers 456 rooms & suites, 82 service apartments, 7 dining destinations, 5,630 sqm of banqueting space & a luxury spa. This monumental, magnificent edifice towers over Kolkata’s skyline and blends fine European and indigenous architecture with contemporary design. Envisioned and created with royalty in mind – the luxury of immense space, the burnished gleam of aristocratic décor and the hushed elegance of a noble home, the hotel celebrates the finest expressions of Bengal.
We recently visited Taj Bengal to celebrate my wife’s birthday, and our experience was absolutely unforgettable. From the moment we arrived, we were greeted with warmth and exceptional hospitality. Every staff member we encountered was courteous and attentive, making us feel truly special. A special shoutout to Mr. Sanjib Ghosh, who went above and beyond to ensure everything was perfect for our stay. His attention to detail and care made all the difference. A big thank you as well to Miss Shreya for beautifully decorating our room—it added such a personal touch to the celebration. Taj Bengal truly made this birthday celebration a memorable one, and we can't wait to visit again. Highly recommended!
Our hotel in New Town, Kolkata, is the epitome of convenience. Situated near attractions such as Eco Park, New Town Coffee House, Mother’s Wax Museum and Nicco Park, Fairfield by Marriott Kolkata offers unrivaled access to the best of the city. The airport is a mere 20-minute drive from our property, enabling stress-free transit and more time to explore the local culture and cuisine. Go on a culinary adventure in our on-site restaurants serving global delicacies and refreshing cocktails. Get energized with a workout in our state-of-the-art fitness center or relax in our glittering pool, offering panoramic views of Kolkata. Our expansive event spaces can accommodate up to 250 guests, making it the perfect venue for corporate events and social gatherings. Each room provides ultimate comfort with signature amenities, user-friendly workspaces, free Wi-Fi and breathtaking views of New Town and the iconic Biswa Bangla Gate. Experience the vibrant spirit of the city from our exceptional New Town, Kolkata hotel.
AAmanI shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else.
Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be).
Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.
ผผู้เข้าพักHotel is nearby birla school, mint o park. Park street and Arselan biryani ( park circus) is walkable distance. Theater road join birla platarium. Rate is quite high on the basis of service. Breakfast is not good. Charging for drinking water. Restaurant was full of hukka lover in the evening. Smoke is everywhere in restaurant.
TTanjilHonestly speaking, the hotel was great. The location was a bit far from the airport, BUT it is located at one of the cleanest places in Kolkata, making it a huge plus. Now for the details:
Room: 5/5. The decoration, the ambiance, the wall art.
Lobby and other places: 5/5. Absolutely loved the design and hotel architecture.
Bathroom: 3.5/5. Honestly, it is a basic bathroom, but I expected more from a 5 star hotel, even on the cheaper rooms. There was no bathtub, which I feel is fairly common everywhere I’ve stayed in.
ONE PROBLEM: A major issue I have faced was after turning on the water. It had a smell, which I am guessing is from the river beside it. I feel like the Hotel should add a water filter to avoid this problem, because the smell doesn’t go away until the water is turned on for at least 5-10minutes. If I wasn’t South Asian, I probably couldn’t have taken the smell as easily as I did. I would put this in High Priority to fix for attracting many more customers.
Bar and Food: 4/5. Good collection, great taste but very expensive.
Lastly, a shoutout to Al Jabbar and Al Sahid from the Housecleaning service, they were extremely polite, fast, very thorough with their cleaning and very well mannered. Absolutely a delight to talk to and learn about the local areas.
I would definitely stay at this hotel again. Very rare to find such good hotels, with some minor flaws.