This hotel is stunning. Just how it looks in the photos. The staff are friendly and helpful. It has been a pleasure to stay here. We stayed in their cottage room as did our friends who got a free upgrade upon arrival to a bigger cottage. Rooms are clean but are very dimly lit. It is in a jungle like setting and very peaceful with a few little geckos scurrying around. They have breakfast included at their on-site restaurant, it’s ok with very limited options but a very good cup of tea! The pool is a good size and the beach is directly opposite. The hotel provides beach/pool towels in the room. It’s a nice place to stay as it’s just a few minutes walk from the mayhem that is further down the road. At the top of the road from the hotel there are many shops such as a pharmacy, a shopping centre, Starbucks, McDonald’s and Burger King.
This is my favorite hotel ever Holiday Inn Samui. Perfectly Breakfast, Fully furnished room, Big swimming pool, Kids playground, Kids Club and etc.I have to mention this; we met ‘Khun Nim’ at the great breakfast restaurant and she took our family to the Kid club… After 3 days our child almost sleep there. They’ve got 3 or 4 staffs am not sure to take care of your children and also break time to clean the room, toys and etc. For parents are perfect cause you can leave them there, some information paper to sign, just don’t worry they’ve lots of activities for your children; playing, listening, watching, painting, drawing and climbing. We need more time here.
We had a beach bungalow (737) and it was absolutely amazing, it was right on the beach front a few steps away from the sand, bed was comfy the tv was good and the air con was efficient and kept us cool of a night time. You can just sit on the terrace and stare out onto the gorgeous beach with crystal clear water. The staff couldn’t do enough for you and really went above and beyond for my 21st birthday and done the room up and made me a cake. They was very friendly and polite and always made an effort to speak to you as you passed them. The food was good especially for free. The location was very good as you had the peace and quiet of an essentially private beach in a quiet area but down the road a 400 baht return taxi ride away was chaweng (central samui) which was very lively and had a lot of resteraunts and bars. Overall a faultless stay and I’d recommend this hotel to anybody.
1. Had 2 separate bookings and requested them to make it a back-to-back reservation so I have the same room throughout my stay. Had informed them prior to arrival (assured me it’s done), had to request and remind again upon check in (apparently wasn’t done). Came by the front desk to check on it a day before my 2nd booking (it wasn’t done yet again!). The next day, my key wasn’t working as it wasn’t programmed for my entire stay. They gave me a bogus reason that I need to check in again when I was assured everything was resolved on 3 occasions! 2. Requested for late check out and was told to check again on the eve of my departure. Checked on the eve of my departure, to only be rejected for late check out. Was repeatedly told to keep my luggage at 12pm when I was trying to reason with them. We know we can leave our luggage like any other hotel but didn’t want to. Hence, the late check out. The staff should be able to see the occupancy forecasts and manage my expectations upon check in and not disappoint me on a later day. 3. Shared my negative experience and after some empathetic requests (I didn’t want any monetary service recovery), was given an extra hour for late check out. They said that’s the best they can do. 4. Make sure to lock all your valuables in the safe. Housekeeping left my door ajar after make up room. I only found out when I returned at night! 5. Nice beach bar but basic cocktails. The minimum spent for a sofa/bed is ridiculously high. So visit other beach bars with better service and cocktails. 6. To all that’s reading this, don’t expect any empathy and assistance from this hotel. Don’t make any request! They can’t resolve them! I gave them 2 stars for the below. Positives: 1. Location is okay, quiet area with some stores and restaurants 2. Staff was friendly and pool is warm to dip 3. Breakfast acceptable.