I cannot stress enough how excellent this hotel was. Myself and my partner have been backpacking Thailand for a month now and this has to be the best place we’ve stayed so far. I’ve never had such amazing customer care and front desk support as much as I have here. When we arrived we were upgraded to a newly refurbished superior room with sea view, the electricity was down on the whole street as there was maintenance works. Jerome was so apologetic and helpful, this wasn’t a problem for us as by the time we got back later it was all back and running. Within half an hour of arriving Jerome had sorted for a moped to be delivered to the hotel, we also got welcome drinks which were delicious mango smoothies along with fresh fruit. We woke up the next morning to warm croissants and apple pies, baked fresh in the bakery. The coffee is excellent. The hotel also offer a 24hr laundry service at 60baht a kg, very affordable and quick service. The hotel location is perfect, near enough to everything you’d need but also far enough away from the party scene of the island. I would recommend, if you’re planning on staying more than one night to book through the hotel as they were able to offer us a better price. Jerome went above and beyond to make our stay the best It could be, he speaks fluent English which was so helpful. Overall, the hotel was excellent and the photos don’t do it justice but at the end of the day it was the customer service that really made this stay as memorable as it is!
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