ผู้เข้าพัก
12 ธันวาคม 2022
Please please PLEASE just check the managers responses to the other bad reviews. It will tell you everything you’d want to know about this grumpy, small minded old man. Me and my boyfriend have now traveled around Thailand for a couple of months, and we have never met a worse manager. When we booked this hotel we got an email, telling us that the road leading to the bungalows were under “construction”, and we shouldn’t pay the taxi driver ANY money before they drove us all the way to the bungalows. However our taxi dropped us off about 200 metres off the destination, to a road that was NOT under construction, but was simply in such bad condition that he couldn’t physically drive any further. We understood and carried our heavy suitcases the whole 200 meters down the muddy, wet and sandy road. The sight you meet when you arrive is nothing like the pictures. It’s dark, shady, almost sad, pigeons trapped in small cages, cats, dogs and chickens everywhere. We went to check in with Alan, and he told us due to “Maintenance” in the room we had booked, we had been upgraded to the deluxe room for the first couple of nights. Fair enough. However, we later found out that it was never a question about maintenance, but simply an overbooking made by Alan. We found it a bit weird that he had lied to us rather than just telling the truth, as well as with the road construction. I can also add, that there were wifi in the room that we had originally booked, and therefore my boyfriend actually went to ask Allan what the maintenance was about. Just out of curiosity, because we would rather stay in a room that was not all clean, rather than not having wifi. Alan responded, “there is people in the room?” to my boyfriend, like it was obvious and my boyfriend was just stupid. Again with the weird condescending attitude, though he was the one who told us there was maintenance, hence why we stayed in the “deluxe” room for the first couple nights. The deluxe room, well, there was nothing deluxe about. Such a shady dark room, long black hairs and sand on the floor, fungus on the bathroom ceiling and no wifi as promised. But this is Thailand we are talking about, and we have stayed in worse rooms. We went back to the reception and asked about the missing wifi, and we were met by the biggest attitude and ego from Alan, claiming it was very fast and was definitely working. We decided to let it go and get lunch. When we got back from lunch, still no wifi, we went to see Alan again. This time he was actually trying to fix the wifi that was “clearly” working. He got very angry at us for asking about it again, even though we had paid for wifi in our room. “Is it really that critical to you?” He asked my boyfriend, very condescending. We told him that yes it was that, we had paid for it, we needed to have wifi by the nighttime. Another couple of guests had also complained, and he got even more angry and made everyone feel uncomfortable. We decided to go to sleep, hopin
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