When we arrived at Ko Samui airport, the transfer service from the hotel worked perfectly. We received a very warm welcome at the hotel and were given our room straight away. The room (Grand Deluxe Room) far exceeded our expectations. It's less of a room and more of a small apartment without a kitchen. The hotel complex is absolutely paradisiacal. Lots of beautiful plants and very well maintained. The beach was amazing, the most beautiful beach we have seen on Ko Samui (we explored the whole island by motorbike that we also rent from the hotel). The sea - turquoise blue clear water. The great thing is that it is a private beach so only accessible to hotel guests and therefore not overcrowded. The food was fantastic. There is a very large selection and there really is something for everyone. The pool area directly on the beach with an included pool bar is very beautiful. And the cleanliness of the whole hotel was excellent. What particularly impressed us and what we have never experienced on our many trips... was the warmth and friendliness of all the staff. Everyone was always helpful, funny and good organized. Friendships developed in this short time, for which we are very grateful. We would like to thank you from the bottom of our hearts for what you have done for us. You gave us a wonderful honeymoon and organized such a beautiful candlelight dinner that we will never forget in our lives. We can wholeheartedly recommend the Fair House for couples, families and singles. We look forward to being with you again soon. Big hugs Andi and Sabine
This is my favorite hotel ever Holiday Inn Samui. Perfectly Breakfast, Fully furnished room, Big swimming pool, Kids playground, Kids Club and etc.I have to mention this; we met ‘Khun Nim’ at the great breakfast restaurant and she took our family to the Kid club… After 3 days our child almost sleep there. They’ve got 3 or 4 staffs am not sure to take care of your children and also break time to clean the room, toys and etc. For parents are perfect cause you can leave them there, some information paper to sign, just don’t worry they’ve lots of activities for your children; playing, listening, watching, painting, drawing and climbing. We need more time here.
My wife and I recently stayed at Fairhouse Villas and Spa for our Honeymoon. We stayed 8 nights, 3 nights in an ocean view suite, then the remaining 5 in a beach front Villa. Things we loved! - THE GROUNDS AND ROOMS: Fairhouse is IMMACULATE. It is a literal tropical paradise, it is clear that the staff take great pride in their workplace and work diligently to make it a beautiful place to stay and work. The villa itself we stayed in was stunning, great facilities, the bathrooms are beautiful, the pool and cabana are magical, the bed was VERY comfortable and pillows were of high quality - BREAKFAST: Fairhouse provide a comprehensive daily breakfast buffet, Complete with a chef that will make your eggs the way you like. It was a relief knowing we could attend breakfast every morning and eat well in a tranquil outdoor restaurant (this also saved us from spending unnecessarily travelling elsewhere to eat out) - THE POOL (and poolside service): Though we had a private pool for most of our honeymoon (which was also awesome). We loved the atmosphere of the main pool area. The beds were comfortable, with ample shade. There were options to face both the ocean or the pool and to sit poolside or on sand. There was a swim up bar, pool toys and ocean toys such as kayaks and paddle boards that were of free use to hotel guests. - TRANSFER SERVICE: my wife and I chose not to hire motorcycles or cars, though these were readily available for hire through the hotel. They also offered a comprehensive transfer service to all the popular destinations around the island. It was easy to organise and very affordable. - SPIRIT AND ACTIONS OF STAFF: it was so pleasant to be greeted by broad smiling face everywhere we went, offering a cheerful “Sawadee krap/ka”. Restaurant staff were friendly and attentive, particularly the egg chef, who makes a mean omelette and had such a kind face, the bar staff who are EXPERT cocktail makers (I recommend the Singapore Sling and Mai Thai), the concierge who on our last night drove us up to the W hotel for our final meal (betrayal, I know!) Things we didn’t love: - our honeymoon got off to a rocky start, when we were left at the airport by the hotel. We had booked and paid for an airport pick up and we had to call the hotel - who made us prove we had booked it before coming to pick us up. (We were offered a free transfer to Bophut Fisherman’s Village to make up for this mistake). - inconsistency of the restaurant. Apart from breakfast (and the cocktails) we had mixed experiences with the restaurant. We had some quite good food (club sandwich and and EXCELLENT chicken satay) we also had some quite average meals. The wait times for room service, cocktails and food was often quite long - we understand that there is one restaurant/bar serving a whole resort, but we were often waiting 20/25 minutes for cocktails made in a bar a 20 second walk from the pool. We chose to only eat at the restaurant once for dinner - consequently. - THE
I don’t often write reviews, but always use them to make choices when looking to stay here. I booked this hotel to stay at for my son’s 10th birthday in January 2024. The room I booked was no refundable, but having read reviews I was happy to take the risk. 2 hours before we were due to travel there we received an email to say that their pool was closed due to unplanned renovations. Let’s be honest, this is the hotels only real selling point and the whole reason I booked it in the first place. Disappointed, we had no choice but to travel to the hotel to discuss things with their team in person. Arriving at the hotel it was a mess, almost looked derelict. Whoever took their hotel photos needs a pay rise, put it that way. It was clear that the work wasn’t unplanned, and in fact had been going on for some time. Letting guests know on the day they travel is obviously a ploy to prevent confrontation. We were told that we had the use of a pool at their sister hotel, 15 minutes away by shuttle. This runs every 2/3 hours. Not the fairy tail birthday I had in mind for my son if I’m honest. To compound things, the hotel refused to refund me my money and I had to pay again to stay at a hotel that was able to provide the facilities it promised. Looking back at the hotel, there were clear signs. They haven’t had a positive review since 2021, that tells its own story. If you are thinking of staying here, please don’t. You will end up disappointed as we were