It was great! Kyle, Josiah, and Sam were my valets and they were incredible! Very great experience, room was comfortable and restaurant was great. Will definitely stay here again - bed was great, gym was great, pool was great, valet was great.
We had a relatively nice 2 night stay. I wish I had done more research and realized that the Courtyard and the Residence Inn were on the exact same property. That was the difference of having free breakfast or not having free breakfast. Had I realized this I would have reserved the Residence. That said, the room was nice and clean. Check in and check out was smooth. We asked for more towels and we got them very quickly. There was onsite parking, but I would have liked to have seen valet or bell service at what is advertised as an upscale hotel. We would stay on the property again, but would prefer the breakfast option at Residence.
My wife and I arrived at the Marriott Downtown Knoxville without a reservation and as luck would have it, Mason was working at the front desk and found a beautiful room for us on the top floor. Thank you, Mason! You made us feel very welcome and are why we love returning to the Marriott Downtown Knoxville.
I travel to Knoxville about every other week. I have started staying at this location becasue the IHG booked UT for the entire year. This property is conveniently located off the interstate and has several food choices near by plus a bar and restaurant on-site. But the best part is the willingness to make your stay the best you can have by the staff. Every single person I have interacted with has gone above and beyond and have kept me coming back. Great property overall.
Rrandybeaty2020Under normal conditions this hotel would be too expensive for an expense report. But since services, like the hot breakfast buffet had to be cut back due to Covid-19 restrictions, this hotel adjusted the nightly charge. So I got a studio apartment with a fully equipped kitchen for a week. Loved the staff. Very professional as well as generous. Within walking distance to Walmart and restaurants.
JJeannie EThis was the worst place to go to the staff was very rude to me when I went to check out accuse my husband of smoking inside the room even when we had a witness to say that he was not smoking inside the room they refused to give me back my $100 deposit and when I told the lady at the front desk I was going to report it to *********** she raised her voice at me and said she didn't care obviously they don't know the difference between ********* and a cigar which we were falsely accused of smoking ********* or roaches in my room and the beds were very hard and not comfortable I will never stay at this place ever again and this was the worst experience I've ever had and these people should not be in business$100 is a lot of money to take from someone but I did not appreciate the disrespect and I will never stay there ever again so be cautious to anyone these people are full of crap and obviously they don't know the difference between a cigar and *********