"Upon arrival, Trip.com did not have the correct information for the hotel, and it did not match the email I received. I booked two room, and they only saw one room from Trip.com. The women behind the desk saw my email and said they will get the second room squared away. Not only did they get the second room for me; they also put us all in the same area, and they let us check in early. The rooms were very clean, updated, and the bed was comfortable. It is a bit of a walk to the seaport, but not too bad. Truly great stay."
"Planned early on and booked our exact room type, a two queen studio suite. Price paid room confirmed. Upon check in, front desk says nothing about room change or availability. Entered the room, figured it was a one queen room. Called the front desk, told us our room type was over sold and this was the only room we can get. No apologies, no upgrade, no compensation, no shame. Only solution is “you can talk to the manager tomorrow morning”.
Had to have phone and in-app conversation with our travel agent for 2 hours to finally reach some compromise. And had to stick with the wrong room type.
Facilities are ok. But hotel service is terrible."
"Overall it is good and I am satisfied with the service at this price. Although it is a little bit far from downtown area, the transportation is acceptable. Gym and breakfast are good!"
"การบริการและสิ่งอํานวยความสะดวกนั้นยอดเยี่ยมมาก! แม้ว่าจะไม่รวมอาหารเช้า แต่ศูนย์อาหารระดับล่างก็มีตัวเลือกที่หลากหลาย ที่สําคัญทําเลที่ตั้งของโรงแรมสะดวกติดกับ Longwood Medical Area และ Metro การเดินทางสะดวก เหมาะสําหรับใครที่มาเที่ยวย่าน Longwood"