"Arrived after 5pm, but still have to wait for the room to be ready. But the room was super nice and comfortable. The lift works fine. During peak time, slightly delay but it is still manageable. The staff also nice. Bonus point was the hotel pass thru the mall and directly step on the Masjidilharam area. Really convenient. If I come again in future, I'll definitely choose this hotel. InshaAllah.
The breakfast in overall, quite nice with multiple selection..
Hotel lobby facing the First Ring Road. If you are coming or leaving the hotel via ehailing, pls select drop-off or pick-up point ”First Ring Road” and inform driver the hotel name."
"There’s a genuine issue with the lifts - before and after prayer times, expect to wait 10-20 minutes. The room I booked had a kitchen but no utensils, making it impractical to cook. The breakfast buffet offers very limited choices - usually just one gravy dish, with the rest mostly sauces and salads. The dining area staff were few and unresponsive, and it’s hard to get assistance when needed. Food quality also falls short of what you’d expect from a 5-star hotel.
On the positive side, the hotel’s location is unbeatable — the entrance to the Mataf is right in front, and there’s a food court and shopping mall within the same building, so everything you need is under one roof."