"I wish I'd read more reviews on other platforms as what I experienced was common and longstanding. It looked good on paper and was affordable. The first room 107 was at the back with a blocked view and air con that didn't work. After 5 hours a/c at 18 but still at 27 in the room I felt like I was suffocating and got moved (3am). Second room 403 great view but curtains cream. Lit up all night. Then light with dawn. And trams outside along with church bells mean you have to be a great sleeper (I had an eye mask and earplugs but to no avail). All rooms have 2 single beds together and 2 single duvets which I personallydont like. It's definitely not 4*. The location was decent but a schlepp to the old town. Good tram connections."
"Pobyt w tym hotelu był bardzo udany. Pokoje czyste, zadbane i komfortowe, wszystko zgodne z opisem. Obsługa niezwykle miła, pomocna i profesjonalna – od pierwszego kontaktu czuć było dbałość o gości.
Dużym plusem jest lokalizacja – wygodna zarówno do zwiedzania, jak i odpoczynku. Śniadania smaczne i różnorodne, każdy znajdzie coś dla siebie. Atmosfera spokojna, idealna do relaksu po całym dniu.
Zdecydowanie wrócę przy kolejnej okazji i z czystym sumieniem polecam ten hotel innym"
"The hotel has a great history and an excellent location. The staff are very supportive and helpful, especially Anita and Damian
A few essential things are missing: there is no safe in the room; instead, there is a locker arrangement in the common lobby area. There is also no refrigerator in the room. The rooms have fans but no air conditioning, and there is no private or communal microwave. These facilities are very much needed in a hotel of this kind of reputation. Please look into these improvements.
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A few essential things are missing: there is no safe in the room; instead, there is a locker arrangement in the common lobby area. There is also no refrigerator in the room. The rooms have fans but no air conditioning, and there is no communal microwave. These facilities are very much needed in a hotel of this kind of reputation. Please look into these improvements."
"The location is perfect, right near the river.
There are convenience store nearby, even some restaurants still open till midnight.
The hotel check-in is fully self-service, there is customer service hotline 24/7.
The only bad thing was Trip.com services, I had trouble finding the check in information because Trip.com did not send my personal info to the hotel, so they were not able to send me my room number and password to the main door.
Luckily i have overseas phone service so I called the hotline and they sent me all the information via SMS eventually."