"I just wanted to follow up regarding the situation we encountered when we arrived. We had booked three double rooms for two nights so that our group could stay together. Unfortunately, we were informed at check-in that one of the rooms had no electricity and couldn’t be used, and one of our friends had to be moved to a different hotel.
We completely understand that unexpected issues can sometimes happen. However, since we specifically booked three rooms in the same hotel so our group could stay together, having one of us placed somewhere else has been quite inconvenient for us and has made it more difficult to coordinate our plans during the trip.
In addition, the hotel that was arranged for our friend was unfortunately of a much lower standard than the one we originally booked. This was quite surprising for us, especially since we had chosen and paid for your hotel expecting a certain level of comfort and experience for everyone in our group.
While we appreciate that your staff tried to find a solution at the time, the overall arrangement has left us feeling rather disappointed with the situation.
We hope you can understand why this has been frustrating for our group, and we would really appreciate it if you could let us know whether there is anything that can be done to help make up for the inconvenience caused.
Thank you for your time and understanding"
"Location wise it was good and they also kept our luggage post checkout for some hours.
The problem was no code was shared by email to open the main gate and we were stuck for some time to get in.
When we tried to call nobody answered and when emailed the email bounced back as failure."
"The location is 15-20 minutes to waverley station, depending on whether you are carrying a luggage. Free luggage storage in a locked room, we left our luggage in this hostel during our trip to highlands, and returned to stay in this hostel for one more night before we left Edingburgh. Large cooking areas and have all necessary kitchen cookware. Large and cozy resting common area. Nice place to stay at Edingburgh!!"
"The room itself was nice. However during our entire visit the ground floor is under renovation so only a small cramp room for breakfast and you have to carry food back to the room. Also had requested to have the room cleaned multiple days and each time the cleaners somehow missed our room. We even left specific note to the reception to ensure our room didn’t get skipped and yet find room wasn’t cleaned. When we finally got it cleaned (on third attempt), they missed clearing the bins (was full to brim as we stayed for a few days by then and they haven’t cleaned the room since) and missed changing the sheets when we even explicitly requested for it at the reception two days in a row. In the end we didn’t manage to get the sheets changed for our entire week stay… when we asked to leave the feedback to the manager, the reception staff told us to make appointment with their manager on the next day when they visit the hotel. We were already quite upset with the service we received and yet when asked to pass on feedback of our experience to the manager we were told to carve out some time in the middle of the day during our holiday to make an appointment to deliver the message ourselves!?? Not great experience."