Fairfield Inn & Suites Kingsland

Very disappointed in this hotel. Definitely not up to Marriott standards. Had a reservation for 4/9/2024. Went to room and took a shower. Went to the bed and pulled back the covers only to find a big black bug. Can’t stay in a room with bugs in the bed. We didn’t want to cause a ruckus at the desk because people were in line to check in so we left and called Marriott Reservations. They said they’d call and cancel our reservations. They didn’t. Stayed at another Fairfield Inn in Hardeeville SC. Kingsland Fairfield refused to refund our room fee of $166. Marriott Reservations is backing up the hotel. We are Platinum Elite members for over 20 years and a time share member. Unacceptable.

The room was comfortable, very quiet, excellent check in, I had difficulty finding a way from the highway into the hotel.

Bathroom door is hard to open and cracked floor tiles with patch worked. Room refresher is not installed and had bad moisture smell while entered the room. After from that stay was good. Breakfast was awesome and area was very clean.

When checking in we were told that we would not get our bonvoy points because we went through ******* but we could call Marriot and complain and they would give us the points. She did not even offer to help us. The room was musty smelling, half the channels on the tv did not work, shower was not that clean. Would not recommend staying here.

Staff was friendly but there was no soap at the sink for hand washing and the run down property next door was an eyesore. Over just ok.

This is the absolute worst hotel I've ever encountered in my life. Room #1- was filthy and had a baby spider on the bed. It was so small, I thought it was an ant. I was transferred to another room/suite, since I'm a Titanium member, it was an upgrade. I moved to room 221 and it was larger and cleaner but there was another baby spider on the bed which I had to kill. I left this hotel on 11/16/23 at 1230am in the morning/late night and had to drive to Savannah, GA to a decent Bonvoy hotel. I'm so content at the Courtyard Marriott- Pooler/Airport and I'll never ever go back to Kingsland Fairfield. They should be detached from the Bonvoy brand.

We had a very hard time finding the hotel. It was hidden behind construction. The desk clerk was not helpful when we called to find out how to get into the hotel entrance. There are no grounds or landscaping just a parking lot and construction. The room we had smelled musty. Had to run the a/c to keep the musty smell down. Not worth the money. Try a different hotel nearby.

Property wasn’t like in pictures very dated room bathroom was moldy in areas

Was a little hard to find due to some construction right in front of hotel. It was clean and quiet. Right off of highway, which is always a plus. Breakfast was vey good.