รามาดารีสอร์ท บาย วินด์แฮม เขาหลัก(Ramada Resort by Wyndham Khao Lak)

疫情政策一放鬆就安排了全家人出遊，非常可惜這個酒店的服務和危機處理體驗非常差，先是幫我們安排了錯誤的房間，又讓我們為酒店自己的錯誤額外付錢，最後是攜程幫我們協調並承擔了損失。另外酒店基本90%是德國退休長者，對於任何孩子的聲音特別敏感，不建議帶娃家庭去。攜程客服一流，但是酒店自身客服非常差！

it was good everything was good

We based our decision to book this hotel based on the reviews and have learned never to trust it again. The travellers who gave this resort 5 stars obviously have never been to a genuine 5 star resort before such as the Marriott or Le Meridien. The hotel ruined our holiday and my 50th birthday with many issues, service standards by some staff not up to scratch and simply too many problems and issues when compared to world class resorts such as the Marriott and Le Meridien. EVERY single staff member at the Marriott were polite, friendly, professional and never spoke behind your back the moment you turned around unlike this hotel. We booked through Luxury Escapes, upgraded the room to a Deluxe Jacuzzi Room and paid extra, stayed for 10 days and was given one of the worst rooms in the resort that was dark and had no views of anything whatsoever. I made a request for an upgrade or at least be allocated a decent room given I chose to celebrate this special occasion at their resort but was not even acknowledged until I responded to the email I sent them during my stay. Granted, they sent me a note to the room stating that we could move up a level to another room with a view the next day but we had already fully unpacked and did not appreciate that they did not even consider this before we arrived. Firstly, we selected the VIP transfer package and paid extra. Airport transfer was absolutely pathetic - there was noone holding a sign from Luxury Escapes or the Ramada. The van was dirty and the driver did acknowledge, greet or say a single word. The pick up was almost as bad but the driver was friendly. Upon arrival at the airport we were not met by anyone despite messaging them three times before I arrived. They were 7 minutes late and again made to wait. The lounge itself was staffed by the most lazy staff we have ever seen. Most of them were playing with their phones, the food was very average and the air con was worse than he general airport area. DO NOT PAY for the VIP transfer package!!!! The Free flow drinks and Lunch/Dinner package - Not dissimilar to using a cheap Groupon meal at a restaurant, you are made to feel like a freeloading cheapskate with the general attitude of senior staff when you present the voucher to claim the free drinks and meals. The senior staff members (2 of them) at the pool bar had a bad attitude from the start, never smiled and it seems like they were doing us a favour when they serve us. I will not name them as I do not want them to lose their jobs and they did improve towards the later part of our stay. However, I have never been treated this way before at a 3 star resort, let alone a 5 star resort. I will never ever book this option again and warn others to avoid it unless you have a thick face and want to be made to feel unwelcome. However, I must say that the young waiters there were very friendly and polite. It's just a shame they are lead by senior staff who do not set a good example. Room: * Air con was no

We really enjoyed our stay in Ramada! Very beautiful territory, tasty food, cool room, nice swimming pool with floating pads (my favourite!). So many instagrammable spots on the beach! Happy hour in the swimming pool bar, very moderate prices in the restaurant…Kids club, table tennis, so many actitivities! And oh these Khao lak sunsets… Wanna go back so bad ❤️

An unforgettable Holiday to surprise my sister on her arrival at the Ramada resort! I received such great support from the management and all the staff to make the moment of arrival very special! I am still overwhelmed of the friendliness and helpfulness of the staff!! We were able to enjoy the whole holiday in a friendly, clean and spacious hotel, with a big pool and only a few steps away from the beach! Breakfast included a variety of asian, continental and english food! All in all a Hotel you would always want to come back to!!