คาซา เดอ ลา ฟลอร่า(Casa de La Flora)

Casa de La Flora has spoilt us on our 4 days, 3 nights stay. All of the staff has been incredible. Casa de La Flora located in a quiet area, next to the sea of course but however, the beach are not meant for swimming. You can do that over at La Flora or La Vela - which you can take free shuttle over (in about 8 minutes ride). Casa de La Flora hotel design is outstanding! For all of you exterior/interior designers, would appreciate it. It is all built eco-friendly. The Spa facilities is amazing -- we went twice on our trip! As for eatery or entertainment, it is a bit of a walk out to the those places. Takes you about 15-20minutes walk. But Casa de la Flora also serves delicious food with a bit of a price.

非常棒！！！房間很好，酒店環境很好，最重要的是餐廳很好吃！

My husband and I had five nights booked as part of our Honeymoon in early February 2024. This was arranged through Trailfinders who strongly recommended the hotel as perfect for this occasion, and looking at their website and reviews we were excited to visit. This was the end of our busy trip so we were looking forward to relaxing. Unlike other five-star hotels we visited on this trip who emailed us in advance to say some work might be happening, this one did not. Their website at the time said completion due Dec 2023, looking today when writing (3rd March) it says we will be finished 1st March, so very delayed! We arrived late afternoon and were shown around, where the staff member tried to quickly skip over the fact that there was a lot of construction happening, and it would be finished ‘this week’. Our duplex villa looked so great, we dropped our stuff and went for a wander. After being out for dinner we returned and wanted to make use of the milk bath they had filled for us (They claimed it was a special for our honeymoon but I now understand everyone gets this!). Long story short the bath wouldn’t drain properly and we quickly noticed it was flooding the room (bathroom was on the middle level so it was also dripping down to the lower level). It was around 10pm, my husband went to reception and the staff didn’t seem fussed. He had to ask to move rooms, they said ok but only one other room is available. We packed up, moved our stuff and then quickly realised there were further issues in the next room. They had clearly rushed finishing the renovations as the rooms had these fancy button consoles to control the lighting and air conditioning, which didn’t work!! At 11pm we had to call reception again as we literally could not switch the lights off to go to sleep. They came and played around with panels and wiring for 15 minutes (by this point we are so upset) and managed to get the system to go on or off only as a temporary fix. This was the main issues, there were others too I won’t list as this is an essay already. In the morning at breakfast a woman who we assume was the manager (she didn’t introduce herself in any way) casually came and asked if her team could access the room to look at the lights. No apologies for all the issues, then came back and said ok so the lights don’t work but we have it so you can switch them off or on whole room at a time. By this point I was already so disappointed, and after looking around and seeing half of the villas were still complete building sites, plus that you couldn’t actually access the beach as promised, I knew there was no way we could stay. I then read a review from just before we visited on TripAdvisor and someone who booked through the same agent left an incredibly different review – the hotel could not do enough for them when their room wasn’t ready on time – all-inclusive meals, free massages etc. We had to ask to move room and even the second one wasn’t ok, but they didn’t have any others

We sadly had a terrible experience with this hotel, which was meant to be the last and best stop as part of our recent trip to Thailand in Feburary. We found out about their recent refurbishment on our arrival, and it soon become apparent that this was rushed and sub-standard, with the hotel additionally not really seeming to be bothered about the impact on its guests. Not long after arriving in the hotel, we discovered that the room's newly-fitted bath in our room was not draining from the plughole, and instead was leaking water out of the bottom in all directions. We asked to move rooms, and were moved to the one other available room. In this room, we couldn't even turn out the lights to go to sleep, as the wiring had been done incorrectly. As a result our first night here was spent sat on the bed until 11:30pm, waiting in the dark for an electrician to fix the wiring problem. Not the nicest start to a £300+ per night hotel, so we asked to speak to the manager in the morning. The next day, there was no apology for the issues, no real acknowledgment of the issues beyond "can we get in your room to fix the lights please?". They eventually did a quick-fix where one button could operate the lights on/off for the entire apartment, rendering their new fancy lighting system absolutely useless. Elsewhere it was also apparent that building within the resort wasn't finished, and there was no real beach space (which we should have spotted previously, to be fair). The experience of the first night and day left enough of a bad taste for us to cancel the booking and move down the road to the best hotel I've ever been to, for the same amount of money. I'm so glad we did that, as it would have felt like being robbed at this place. I would strongly not recommend Casa de La Flora. Even if they sort out their refurb issues, there are much, much better places near by for similar money.

This hotel lacks any Thai atmosphere. The entry level room for a weeks stay is not acceptable as it is insufficient.y furnished for comfort. After a number of complaints and the intervention of our travel agent things did improve. Restaurant menu is limited and over priced. Staff were all young, inexperienced but willing to help and eager to serve. Better leadership would help them a great deal. The hotel location, towards the end of a road leaves a lot to be desired as it is surrounded by derelict untidy litter strewn properties. Our disappointment was compounded by building still in progress within the hotel having been assured they were completed . Even the website had confirmed completion!! John and Anne Cooke

We booked this resort 2 years ago and received confirmation this Summer (7/23) only to be notified 2 weeks prior to arrival (10/23) that there was construction going on. I find this interesting as there are postings online mentioning remodeling until early 12/23 but they still booked us.We were reimbursed but left scrambling and left with a less quality, more expensive, resort. I hope they pay more attention to detail for future travelers as we planned our entire vacation around this resort….grrrrr!

This was a great choice - very relaxed and the staff were all super friendly - literally everyone. We dined here a few times and I would suggest that you stick with the local food. Cocktails high quality and there was a good selection for breakfast. The room and plunge pool were awesome. In general it was very peaceful here and close to the hustle and bustle of the town if that’s what you wanted. The only 2 negatives were that the Pizza we had on room service was dreadful - if you want a decent one go to Little Marghe’s restaurant- I know we are in Thailand but we just fancied something non spicy. The other I thought was bizarre was that there was a Marriot Bonvoy plaque on the check in desk - as a member I asked if I could supply my membership number and collect points - no this is for locals and not foreigners was the reply from the smiling reception ist - how very strange. I would suggest removing it to avoid confusion. Anyhow we would certainly return - if you want a noisier more family friendly place then head for the sister hotel which is 1km away.

Had the pleasure of spending 10 nights in this beautiful hotel. Had a few hick- ups, but the matter was resolved quickly. Rooms, decor , pool area all top notch. Breakfast was excellent. All the staff are so lovely, so pleasant, especially the breakfast staff. Very quiet hotel, you feel like your the only ones there. Stepping out of the hotel & 10 mins walk & your in the thick of it all, plenty of bars, restaurants it’s absolutely buzzing & cheap as chips. Cannot wait to return. Thailand you stole my heart.