เดอะ พราว กรีน การ์เดน ฮิลล์ รีสอร์ท(The Proud Green Garden Hill Resort)

Force to rebook this alternative resort after receiving email from ******* on 2 December saying no room for Rabianphu resort and telling me to cancel but ******* did not come out with a replacement for me till I called them on 4 Dec for an answer.FYI,this booking is done in early October 2023 and a confirmation voucher was issued to me.When arrived at Proud Green Garden Hill resort at 1800 ,the resort say ,there wasn't any booking under my name from *******.Luckily,the lady manager decide to release her own staff room for me to stay but have to get the toilet fixed up first.We have to shower without warm water for 2 night because the heater was faulty and unable to replace.The staff treat us well throughout our stay.******* have to give us an explanation why our booking went wrong twice.