Jack was courteous and extremely informative and helpful with some reservation issues. He enlightened us about third party reservations that we were mislead to make using a google search. Always use the IHG app or website or you may erroneously use a site which adds extra fees and will not refund your money should you cancel with them.
ผผู้เข้าพักWe called due to making a flub on our travel schedule. They were able to help us get the date switched and accommodate us. I should have called when I realized we only had one washcloth. It wasn't a big deal, and I could have waited for them to bring them up. The person who met us late at night was very friendly and very nice. It was a pleasure checking in. Thank you for making our stay pleasant and easy. Clean rooms, bathrooms and we will stay again if we are through the area again.
ผผู้เข้าพักOverall, nice place. Hotel staff extremely friendly which is always a plus. Breakfast was good. The rooms were clean too. Being close to the main road you could definitely hear the traffic but it did seem to die down later into the evening so not really an issue. Had a minor issue with the shower, the entire shower faucet popped off lol not a deal breaker just annoying having to hold it in place. The bigger issue was the roach(es). Sorry, but they were there. I managed to snap a pic of one, the others scurried away when the curtains opened. So, trying to sleep knowing things are scurrying around made the night interesting :) Having said all that, I believe management indicated they would credit my rewards membership with some points. I'd also stay at another Marriott establishment as well.