Despite the enjoyable room experience, my recent check-in proved difficult. Despite my clear verbal clarification, the agent struggled to locate my reservation, mistakenly searching under my middle name.
The key card creation process also proved challenging, with multiple attempts being made before I was able to get a key. In addition, following a brief trip to my car, I faced the frustration of discovering that my key card no longer functioned, diminishing what should have been a seamless check-in process.
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