Hotel Pinnalanda

Hotel with a grate view & very friendly staff. Rooms are good. well cleaned. It was heavy rain when we visit there. They warmly welcome us. Food was Ok. but can improve. unfortunately there was no elephant to see in the river due to high water level. the elephant orphanage is within the walking distance. will visit again surely.

We had a lovely time at Grand Hotel Pinnalanda, this was our 2nd time at theirs. Such lovely and helpful staff, always goes above to help their guests. “Ela” and Miraj both were very attentive to all the guests and helpful at their best. There was some issues with the electricity in our room, but Mahesh (electrician) and Miraj took care of it during our stay, going above and beyond to ensure we are not disturbed with the power issues. A huge thank to Shantha, the manager who is a people pleaser and always tries to make every guest returns to them again. He even helped us buying tickets for the elephant bathing session. The two lovely ladies at the reception (sorry we couldn’t take their names) were welcoming, polite and friendly. We are definitely going there again next time we visit Sri Lanka. To the owners of this property - Your strength is your lovely staff, take good care of them! There’s a lot of room for you to improve things in this property for more guests to return to you on their next visit to Pinnawala. Try and invest some money on improvements in the property and your guests will pay happily to enjoy as your hotel has the best view of the river. Also we believe that you don’t need to keep the minibar filled in all rooms, not even 5 star hotels do that nowadays. Instead, invest some money on improvements and maintenance of the property. It’s a lovely property that needs a bit of love from the owners.